Texas Roadhouse Reviews Summary

Food Quality

Pros:

• "I ordered the Country Fried Sirloin and it was very munch worthy and their Mashed Potatoes were melt in your mouth."
• "The food was absolutely incredible...definitely one of the best steaks I've ever eaten, and we're steak eaters."
• "The food is great and cooked to desired choice waitresses very often checks to make sure everything is good overall 5 star service."
• "Food is always amazing."
• "The steak was probably one of the best I've ever had at any restaurant it was cooked perfectly and so tender and the flavor was so good."
• "The food was so delicious. The steak was perfectly cooked, tender and juicy."
• "All of their food is delicious!"

Cons:

• "Wait sucked... Food sucked.. drinks sucked... And so did the service.... It was a waste of time and money."
• "Food not quality."
• "The food still wasn't correct as it was missing the toasted bread side that comes with it and the pork did not taste the same."
• "Food was terrible. Uncooked burger, disgusting chicken nuggets I wouldn’t feed my dog they tried to call boneless wings."
• "Steak Kabob was cold. Food was not nearly up to its usual standards."
• "Food was all the way terrible down to plating and presentation."
• "The ribs ice cold, such a shame that it came this way."

Service

Pros:

• "The servers are always friendly and professional, and almost always, a Manager stops by to your table to check in on you."
• "Service was delightful."
• "Our waiter Sean was fantastic!"
• "Caitlyn our waitress was amazing since we were high maintenance all in all a great experience."
• "Great service hands down."
• "The staff is also always on point."
• "The service was very good, waiter check on us often enough and wasn’t a bother."

Cons:

• "Waited 20 minutes for drinks, salads came still had no drinks lol, food was wrong…"
• "Your waitress, Katelyn, was absolutely horrible. She was inattentive, did not listen to us when we were ordering."
• "The waiter was horrible took too long to bring dishes. (He was bringing them one at a time)."
• "Had a bad experience with the server named Michelle came by a few times never brought the bread even that we asked for it."
• "Our waiter was slow...VERY SLOW."
• "Service was a bit slow."
• "Horrible service! We sat for more than an hour. Patrons came in afterwards and received their food in less than 15 min!"

Atmosphere

Pros:

• "The atmosphere is fun and inviting and there servers are friendly."
• "Fun, very kid friendly and really good prices."
• "It definitely has a particular atmosphere; if you're into country & western, this is your kind of steak joint!"
• "The atmosphere was extremely lively."
• "I also love the quiet atmosphere and the country music videos."
• "For a chain restaurant it gives a very local, friendly vibe."
• "Warm & friendly atmosphere."

Cons:

• "Had to plug my ears with tissue, repeat myself when ordering and ended up with a headache."
• "The acoustics are Terrible, Noise and Loud Music, not good."
• "The one knock I would give this place is for the decor/atmosphere."
• "Music is too loud to have a conversation."
• "Also the window sill where we were sitting was coated with crushed peanuts. Obviously not cleaned before opening."
• "Prepare yourself for an underwhelming experience."
• "Fun atmosphere. Table where we were seated had a lot of food on the floor."

Management

Pros:

• "The manager came over before we left and took full responsibility for the mis-cue."
• "Management should be proud of their training, all employees are well educated and prompt."
• "The Manager was on top of it. She came over apologized and brought out a delicious steak."
• "The evening manager stopped by our table to check in with us, we gave her raving reviews."
• "The manager took care of us as well."
• "Managers are always attentive and the free peanuts is a nice touch."
• "Management should be proud of their training, all employees are well educated and prompt."

Cons:

• "When they first opened the manager would go around to every table to see how everything was. Now they just hide in the kitchen."
• "The entire host station staff needs to be retrained on crowd control and organizational management."
• "The only thing that is somewhat annoying is... In the middle of your dinner, a manager will come over and ask you how everything is going."
• "The manager never came around to ask us if everything was okay, although I had witnessed her doing that with other tables."
• "They got terrible in past few weeks."
• "Talk about disorganized. Got a text to report to the host stand after waiting 45 minutes and there was 50+ people in the lobby waiting."
• "We use to eat here weekly. Now we eat here annually. Has really gone downhill."