Rocco's at The Brick Reviews Summary

Category: Steak house

Address: 1 Washington Ave, Newtown, PA 18940, USA

Phone: +12158608313

Rating: 4.4
based on 239 reviews.

Service

Pros:

  • "The service was efficient, the food came out quickly and was overall very good."
  • "Excellent service!"
  • "Service was great, food was great, and the vibe was quite nice."
  • "The service was wonderful as always!"
  • "Service was attentive but not overbearing."
  • "Service is attentive and polite."
  • "Service was good as well."

Cons:

  • "The big issue is the service. It was sooo slow."
  • "Poor, poor service."
  • "The service was terrible, the bus boy and the waiter was not attentive to our table what so ever."
  • "The waiter tonight was uninterested and couldn't be bothered with us."
  • "The server hardly ever came by to check on us or refresh drinks."
  • "20 minutes of sitting to be acknowledged by our waiter."
  • "The service was so slow. We waited forever for a server."

Food Quality

Pros:

  • "Highly recommend the French onion soup."
  • "I enjoyed the chicken wings, cowboy steak, scallops, jumbo fried shrimp and the carrot cake."
  • "The steaks were great proportion for the price and the shrimp cocktail was fresh."
  • "Burger was juicy and cooked to perfection!"
  • "First visit. Amazing food. Had a dry aged cowboy ribeye. Servers and bus people are SO nice."
  • "Very impressed with the quality of the food and drink."
  • "The food was flavorful and service was attentive."

Cons:

  • "The veal isn't veal its pork too tough and hard to cut."
  • "Steaks were extremely disappointing."
  • "Most of it was not very good....uninspired and poorly prepared."
  • "Filet ordered medium-well was done rare... and bled over the entire plate, including the side dish with one cut."
  • "The food was mediocre at best, I got the charcuterie board and the grapes on it weren't even washed, tasted like they still had pesticides on them."
  • "For a place supposedly 'known' for their steak, they don't seem to know how to cook one medium rare."
  • "The food was not good. Salmon with honey glaze and vegetables. Every bite was too much honey."

Atmosphere

Pros:

  • "The Atmosphere was done quite well."
  • "Great atmosphere, enjoyed grabbing a drink at the bar before our reservation."
  • "The patio was comfortable."
  • "The atmosphere felt like I was in a pub in London."
  • "The ambiance is beautiful & the food was delicious."
  • "The ambiance was warm and inviting."
  • "Atmosphere is airy and pleasant."

Cons:

  • "Seating in the glass front of the restaurant now overlooks the exterior of an outdoor tent and that's not pleasant to look at when hoping for a fine dining experience."
  • "The place was so uncomfortably loud it felt like a European soccer stadium."
  • "It was cafeteria loud in there and overall not a 5-star atmosphere."
  • "Only negative was the noise in the main dining room."
  • "We were seated on the patio indoors...its very tight quarters."
  • "Only negative was that we sat outside under the zipped tent w the fire which was a vibe, but quite loud."
  • "Atmosphere was very loud."

Management

Pros:

  • "The manager John Krause was top notch best manager I've ever had an experience with."
  • "Topping off the evening, we had a wonderful conversation with the owner, Marc, who couldn’t have been a more gracious host!"
  • "Our thanks go to Mark, the manager, for his assistance and flexibility in seating our large party, and Bob, the waiter, for his impeccable and attentive service!"

Cons:

  • "My only complaint is about how the owner treated us. He was rude to us and hung up the phone on me while explaining I had left an item behind."
  • "I believe it was the manager who came over and started yelling at our group for being so loud."
  • "The manager did absolutely nothing to stop it even after the guy hit me in the back of his head trying to provoke a fight."
  • "The manager of the restaurant who completely brushed me off. Very poor customer service."
  • "Absolutely stunned at their hostility on Christmas Eve."
  • "The manager, Matt was unapologetic and seemed like he was too busy to acknowledge the issue."
  • "Our evening was ruined by the owner. He was beyond rude and dismissive."

Thanks! Your review is awaiting moderation.