Northstar Mitsubishi and PreOwned Vehicles Reviews Summary

Customer Service

Pros:

• "Everyone at the dealership was professional and friendly."
• "Adam helped me find the car I was really looking for and was happy with my purchase."
• "Went to purchase a car, Jose was my sales rep. He was truly such a big help with everything literally."
• "Jon Musson in the finance department was the best person anyone can ask for."
• "Raymond Valencia was so so fantastic helping us find a reliable used 'new to us' car."
• "I felt welcome and Arthur and Jason was a huge Help."
• "Ralph was AMAZING! As soon we came in, he took care of us and ensured that we received the best service possible."

Cons:

• "I had a very disappointing experience at North Star Kia."
• "The lack of proactiveness and communication from Northstar, particularly in dealing with Navy Federal, left me feeling unwelcome and dissatisfied."
• "After two days Anthony started ignoring my calls, after two weeks Jerome started ignoring."
• "Total waste of time and very misleading."
• "I wouldn’t recommend this dealer to my worst enemy."
• "AVOID at all costs!"
• "Over charged me too for bad service."

Financial Transparency

Pros:

• "The financial team was equally impressive I believe his name was Jonathan."
• "John in the finance department was super helpful too."
• "Jonathan K. was not only extremely friendly and professional but got me the car I wanted at the price point I was looking for."
• "Great customer service and is completely understanding, he went beyond his word to make sure me and my son are safe in my car after repairs."
• "5 out of 5 for his customer service skills."
• "George Chen was there to assist us. He was extremely helpful and patient."
• "Courtney is an amazing sales rep! He's kind and knowledgeable."

Cons:

• "The guy from finance told me that the advertised price was for people who were going to finance the car, but since I was paying cash I would have to pay the $28,120."
• "The manager them comes with some sorry excuse about how he makes money when he finances cars and not when buyers pay cash."
• "The price you see online is NOT the price."
• "It doesn't include the 20% they expect you to put down and then they will try to tell you there is the 125 point inspection fee and the $3,000 fee to make it CPO."
• "Avoid these snakes. 'Oh come in and we'll talk' hahaha do you think I was born yesterday bud"
• "The price of the car was drastically different from what was listed online, with hidden trade-in deals and dealership finance discounts that were not mentioned upfront."
• "There is additional fee of $4000 for the warranty that’s in the ad."

Overall Experience

Pros:

• "I would definitely recommend this dealership to friends and family."
• "Buying a car can be stressful. But with the right people that experience can be made easy."
• "10/10 would recommend."
• "Thank you so much for bringing us here, I can guarantee you we will be back for future purchases."
• "Absolutely LOVED this place."
• "I would recommend this car dealership to anyone. Thank you Raymond!!!"
• "Amazing experience to deal with Northstar Mitsubishi."

Cons:

• "It was by far the worst place i have ever gone to. I never want to go there again."
• "I appreciate the experience, though it did not meet my expectations."
• "I'm a little late with my review. However, my experience with Nortstar Mitsubishi was and continues to be outstanding!!"
• "My wife and I experienced a great team at Northstar."
• "This place is the best. Jemale is awesome, professional, knowledgeable, honest and efficient."
• "I trust Northstar to be thorough and fair and the staff delivers every time."
• "I'm grateful to have chosen Northstar Mitsubishi for my purchase."