Chetna Reviews Summary

Service Quality

Pros:

• "The staff is helpful and the service is excellent."
• "The salon tries to accommodate walk ins for waxing eyebrows and haircuts. The staff take their time to offer great service."
• "Staffs are very friendly and caring. Definitely coming back for more!"
• "Always happy with Chetna salon services."
• "Always had a great experience with friendly staff."
• "Staff was generous, friendly."
• "The staff is very skilled and truly delivers and at a great value!"

Cons:

• "Bad experience, First time I visit... No greeting, No privacy of customer’s at all."
• "She did not even bother to take a mirror and show around."
• "The lady doing my facial disappeared mid way and after waiting for 20 min someone else came to finish it."
• "If you want respectful service and a good men's haircut, AVOID this place."
• "This salon was very disappointing in that it provided very unfriendly and unprofessional service."
• "Very unsatisfactory experience. The staff isn't professional."
• "The barbers here are completely untrained and have no passion or dedication to cutting hair here."

Cleanliness

Pros:

• "The facility is very clean, the owner is very polite, treats all customers with a lot of respect, provides excellent service to all her customers."
• "Their prices are very reasonable and the salon is very clean."
• "Facility is very clean and big."
• "The Salon is clean despite the constant flow of walk-ins."
• "The salon is very clean."
• "Place is very clean and price is very reasonable."
• "Great salon, very clean. Professional and courteous staff."

Cons:

• "Also she put a cover on me that was dirty and full of someone else’s hair !!!"
• "And she placed the used wax strip under my legs and the wax stick to my dress."
• "Unhygienic shears & hair sticking all over his forehead and nape no cleaning/baby powder post cut."
• "The employee did not wear gloves."
• "Threading lady cut me and did not even apologize."
• "She did the waxing on my legs and I see all the hair which is not even removed and she told its done."
• "The lady cutting my hair did not fully detangle my hair before starting the hair and was clearly uninterested and inattentive to the Job she was doing."

Value for Money

Pros:

• "Reasonable price, mostly less waiting (except 4-5 on weekend) and good service."
• "Chetna, the owner did an amazing job with cutting my son’s (13 year) hair and at a very reasonable price."
• "The wait time was minimal (5-10 min max), the people were very nice, the haircut itself was good - quick and the last one I got from them lasted at least 8 months - and the price was super reasonable."
• "Very reasonable prices too and they haven't jacked up prices in name of extra expenses for sanitation unlike many other businesses."
• "I used Chetna salon for a hair cut and hair color. The service was very prompt. Pricing is extremely competitive."
• "Great place for a haircut. I always get a fast, clean and accurate haircut at a fair price."
• "The rates are also reasonable."

Cons:

• "Worst saloon ever."
• "They did such a terrible job. If you are male and go to this place you better not care about your hair."
• "I would not recommend this salon to anyone."
• "I will not ever go back to this hair salon."
• "After spending $55 on it, just after two days of coloring, I can see the color washing off and gray hair again."
• "They don’t care about the customer at all and only care about making money."
• "Do not waste your money to do hair here. They are so rude, and discourteous."

Professionalism

Pros:

• "The haircuts are absolutely amazing."
• "I have been using Chetna Hair salon for more then a year. They are competitive priced and do a very good job."
• "Chetna Salon is one of the best salons in the area, clean, professional, affordable, personalized attention, great staff and a great trust factor that grows as you step into the very well-maintained facility."
• "I have always received very professional service with a smile."
• "The staff is very friendly and very professional in their services."
• "Great haircuts, fantastic services, love the atmosphere, nothing but a good afternoon."
• "Great service at salon and their professionalism was awesome."

Cons:

• "But they don't care about the growth and adjustments."
• "The shop has no ticket system so people who are friendly with the owner cut the line even when they do not have an appointment in advance."
• "Third time in a row they didn't listen to what you say."
• "They finish hair cut in less than 5 minutes. What perfection you get with that😠."
• "This place is only exist to get money from customers who spend so much time waiting and end up getting a haircut in less than 3 minutes."
• "When they have a problem with the customer they don’t listen to other side but they keep on just complaining, good communication and good customer service skills is something they should have which they don’t and the tone they talk in gets rude."
• "They are not professionals and they don't know how to do."