"They've been an absolute pleasure to work with from day one."
"They are all very friendly and very tentative to Yogi."
"Everyone, especially Beth and Juan, is so thoughtful and caring."
"The staff was friendly and kind, and I felt confident that my cats were in good hands."
"The most amazing team and staff!"
"Everyone who works here is so wonderful, and truly cares about your pet - highly, highly recommend for anyone looking to leave their baby at the best daycare or boarding place."
"The staff really love what they do and it shows."
Cons:
"But as an Instagram follower of both Beth and Jenn. I am shocked that an owner would keep two employees that act immature and unprofessional as these two."
"I hope they learn to conduct a better business & actually hire ADULTS and not children."
"Especially if you look at their Instagram. Showing messages and such. WE AS CUSTOMERS do not need to be indulged into your PERSONAL issues with other customers."
"The staff and owner continuously blamed my dog for what happened."
"The staff is extremely young, they are unorganized, and when I picked up my dogs they smelled like urine."
"There is no owner just kids run the place very unhappy with theme."
"The staff and owner of this business are unprofessional and incapable of handling situations like this."
Cleanliness and Facilities
Pros:
"The facility gets cleaned around the clock and I love that there is ample space for the dogs to play and run around."
"This place was very clean, the dogs that were already there were being watched closely."
"The facility is super clean."
"The area where the dogs play is basically a huge open floor space which its super clean & well equipped."
"The place is always very clean, all the other dogs are well behaved."
"The facilities were clean."
"The facility is very clean."
Cons:
"Not clean other my dog got whooping cough."
"Why should my dogs smell like urine when they only spent 20 mins in the facility?"
"Hair cuts was disaster. Never agent."
Communication and Updates
Pros:
"They send free updates throughout the day via text which I appreciate."
"They also send updates, videos and photos throughout the day, which is great to see her having fun."
"They sent photos during their stay, so I knew my cats were secure and doing well."
"They send pictures periodically throughout the day of him playing with his friends."
"The staff constantly updated me with pictures and videos of Fiona, which made me feel even more comfortable about her boarding."
"They send photo updates via text, updates on social media, and do a variety of engaging activities with the pups daily."
"They send pictures, they send updates."
Cons:
"In response, Jenn sent unprofessional, inaccurate and unnecessary messages to us."
"Beth has now messaged me on my social media account unnecessarily."
"She spent a better part of this morning messaging me despite my expressing confusion about her point of outreach."
"But when she needed to cancel unexpectedly, she was rude and dismissive of our requests for a sooner appointment once she returned."
Grooming Services
Pros:
"Jenn, the groomer at NYC Pet Services, is so great with my pup."
"Jenn is hands down the best groomer Napa's ever had!!"
"The groomer David above all is an artist with his work."
"I have a very timid rescue dog and ever since I found Jenn for grooming 2 years ago I will not take her to anyone else!"
"Jenn is by far the best groomer I have had in Astoria."
"Jen (the groomer) is also phenomenal and reasonably priced."
"This is hands down the best experience I've ever had at the groomer."
Cons:
"He also decided to shave his tail halfway down and leave the rest poofy without us even requesting that."
"What did the groomer do? Shave my long hair labradoodle down to the skin."