NYC Pet Services Reviews Summary

Category: Dog day care center Astoria, Queens, NY

Address: 31-21 31st St, Astoria, NY 11106, USA

Phone: +17183501635

Rating: 4.7
based on 115 reviews.

Staff and Service

Pros:

  • "They've been an absolute pleasure to work with from day one."
  • "They are all very friendly and very tentative to Yogi."
  • "Everyone, especially Beth and Juan, is so thoughtful and caring."
  • "The staff was friendly and kind, and I felt confident that my cats were in good hands."
  • "The most amazing team and staff!"
  • "Everyone who works here is so wonderful, and truly cares about your pet - highly, highly recommend for anyone looking to leave their baby at the best daycare or boarding place."
  • "The staff really love what they do and it shows."

Cons:

  • "But as an Instagram follower of both Beth and Jenn. I am shocked that an owner would keep two employees that act immature and unprofessional as these two."
  • "I hope they learn to conduct a better business & actually hire ADULTS and not children."
  • "Especially if you look at their Instagram. Showing messages and such. WE AS CUSTOMERS do not need to be indulged into your PERSONAL issues with other customers."
  • "The staff and owner continuously blamed my dog for what happened."
  • "The staff is extremely young, they are unorganized, and when I picked up my dogs they smelled like urine."
  • "There is no owner just kids run the place very unhappy with theme."
  • "The staff and owner of this business are unprofessional and incapable of handling situations like this."

Cleanliness and Facilities

Pros:

  • "The facility gets cleaned around the clock and I love that there is ample space for the dogs to play and run around."
  • "This place was very clean, the dogs that were already there were being watched closely."
  • "The facility is super clean."
  • "The area where the dogs play is basically a huge open floor space which its super clean & well equipped."
  • "The place is always very clean, all the other dogs are well behaved."
  • "The facilities were clean."
  • "The facility is very clean."

Cons:

  • "Not clean other my dog got whooping cough."
  • "Why should my dogs smell like urine when they only spent 20 mins in the facility?"
  • "Hair cuts was disaster. Never agent."

Communication and Updates

Pros:

  • "They send free updates throughout the day via text which I appreciate."
  • "They also send updates, videos and photos throughout the day, which is great to see her having fun."
  • "They sent photos during their stay, so I knew my cats were secure and doing well."
  • "They send pictures periodically throughout the day of him playing with his friends."
  • "The staff constantly updated me with pictures and videos of Fiona, which made me feel even more comfortable about her boarding."
  • "They send photo updates via text, updates on social media, and do a variety of engaging activities with the pups daily."
  • "They send pictures, they send updates."

Cons:

  • "In response, Jenn sent unprofessional, inaccurate and unnecessary messages to us."
  • "Beth has now messaged me on my social media account unnecessarily."
  • "She spent a better part of this morning messaging me despite my expressing confusion about her point of outreach."
  • "But when she needed to cancel unexpectedly, she was rude and dismissive of our requests for a sooner appointment once she returned."

Grooming Services

Pros:

  • "Jenn, the groomer at NYC Pet Services, is so great with my pup."
  • "Jenn is hands down the best groomer Napa's ever had!!"
  • "The groomer David above all is an artist with his work."
  • "I have a very timid rescue dog and ever since I found Jenn for grooming 2 years ago I will not take her to anyone else!"
  • "Jenn is by far the best groomer I have had in Astoria."
  • "Jen (the groomer) is also phenomenal and reasonably priced."
  • "This is hands down the best experience I've ever had at the groomer."

Cons:

  • "He also decided to shave his tail halfway down and leave the rest poofy without us even requesting that."
  • "What did the groomer do? Shave my long hair labradoodle down to the skin."

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