"The owners and staff are incredibly kind and caring."
"All the staff and owners are extremely knowledgeable and caring."
"The staff and owners are amazing, take the best care of him."
"The staff is highly communicative with daily pictures texted to your phone, super responsive via email, super attentive, lovingly teaches and corrects unwanted behaviors."
"The staff are very friendly and always excited to see him."
Cons:
"Only care how their business is being looked out on the outside, not worrying to fix the problems that are inside the business."
"RUDE 'OWNER' needs a little bit of customer service education."
"DON’T WORK HERE... they do NOT care about the mental health of their employees and whether or not their own employees animal’s are terminally ill and need to take time off."
"I will just say that it is not the place you really see on social media, always ask yourself why they change staff so much, something is not working well in there."
"The service is horrible. Working conditions are bad, they are always understaff."
Cleanliness and Facilities
Pros:
"The facility is always clean, the staff are so friendly and give off very genuine vibes regarding how much they care for the dogs."
"Dozo is impeccably clean, not over-crowded."
"The facility is clean and cute."
"The facility is extremely clean."
"They’re constantly cleaning up after the dogs."
"The facility is clean and so is the area where they sleep."
"The facility is clean and safe."
Cons:
"It was very hard to find parking there which made pick ups and drop offs stressful."
"HEARD THIS PLACE HAS FLEAS ANYWAYS ENJOY IF YOU WANT YOUR DOG SICK!"
Communication and Updates
Pros:
"Louis provided detailed pictures and a video and in-person description of how Jupi did, which was really sweet."
"The staff also send you the best pictures and videos of him playing so we know how he is doing throughout the day."
"Every day that we were away, they checked in and sent videos and pictures of him to let us know he was not only doing well but having a great time!"
"They give constant updates and you can even watch your pup on their cameras while you’re away."
"They keep in constant contact with me while he is there and send me pictures and videos of him playing with the other pups."
"They send videos and pictures even when he is just there for a couple of hours!"
"They are communicative throughout the day and send photos and updates."
Cons:
No negative comments related to communication and updates were found in the reviews.
Grooming and Boarding Services
Pros:
"The owners actually care about every dog that comes in and they always ask exactly what it is you’re looking for especially when it comes to grooming."
"The groomer was gentle and patience with Ralph. Giving him affection when he was trembling."
"The dogs do not sleep in cages, which is one of the reasons I decided to board him here."
"Jennifer (the new groomer) did an amazing job with Winnie."
"The groomer is great she cuts my pups hair just how I like it!"
"We also ALWAYS get Connor groomed at Dozo and we are always happy with how much CARE all of the Dozo staff puts into all they do for our pup!!"
"In addition to daily daycare, we’ve tried grooming services and boarding, they never disappoint."
Cons:
"I left my dog at boarding. My dog came out of there sick."