Don Coqui Reviews Summary

Service

Pros:

• "The service is great and the food/drinks were spectacular!"
• "Our waitress was nice and helpful, the food was okay but the experience in general was not good at all."
• "If you ever have John as a waiter he is the best doing his job very professional and awesome person."
• "Fast, quick service, no drama."
• "The service here is good."
• "Service was amazing and food was delicious."
• "The service was great."

Cons:

• "Service wise I asked for a small side of lime and salt, and didn't receive that until the app was nearly done."
• "Waiter was not helpful, the bustgirl was way more helpful."
• "Spoke to the Mgr and he made excuses that they were short-staffed yet he didn’t lift a finger to help."
• "The waitress comes back 10 minutes later and lays the bill on the table without a pen to even sign our receipts."
• "Waiter was very unprofessional, water and drinks didn’t come until after the appetizer."
• "The service has been horrible and the staff has looked frantic and overwhelmed."
• "The service was terrible it took almost 40 minutes just to get orders in."

Food Quality

Pros:

• "The fried calamari was amazing."
• "The chicken empanadas were good in comparison to the beef empanadas."
• "The food was fresh and came out hot."
• "The food was very tasty and nice sized portions a bit expensive but worth it."
• "The food was delicious."
• "The food was really good I ordered mofongo con pernil and it was good."
• "The food was very delicious & fresh."

Cons:

• "The food was very limited for a buffet, there should have been more options available."
• "The ox tail was nothing but bone and fat."
• "Mash Potatoes had no flavor, the mixed veggies was hard as a rock."
• "The bottle girls are a rip off."
• "Food was cold, found hair in the velvet cake and the service was non existent."
• "The food took long to be served, it was not too hot and not tasty, a lot of people left their plates almost full."
• "The food is horrible. First off I celebrated my birthday and I had about 10 guests and the food was cold and it tasted old."

Ambiance

Pros:

• "Overall, our experience at Don Coqui was enjoyable, and I would recommend it if you’re looking for delicious Latin food with a lovely atmosphere."
• "The decor is tasteful."
• "The ambiance, The Music was a decent mix of 2000 Hip Hop, Reggaeton and Carribbean Vibes."
• "The venue itself was nicely decorated for Halloween, very clean and modern, and the booth seating along the wall was very nice and comfortable."
• "It was definitely giving classy fun vibes!"
• "The atmosphere was nice, the ambiance was great, if a bit dark, but overall I had a wonderful time."
• "The atmosphere is lively and clearly ready for a party."

Cons:

• "Ambience is great for party goers but not for dinner... couldn’t hear anything, it was so loud."
• "The room was freezing cold, people were with their heavy jackets on even while they were going to the buffet and eating."
• "The ambiance is nice."
• "The atmosphere & aesthetics were very appealing; low lighting w/ a soft, warm, reddish hue."
• "The music was too loud for a restaurant."
• "Food was delicious, but even in the dining area at 9pm the music was WAY too loud."
• "The lighting was poor as well so we couldn't see what we were eating."

Management

Pros:

• "Magda is the greatest and most helpful event coordinator in the business!"
• "Maria assisted my brother and I setting up for a private event. She was extremely helpful and so patient with us!"
• "The owner is amazing if you ever get to meet him he will remember you and treat u like family the next time."
• "The maître d’ who greeted us upon arriving whose name is Maria. She was absolutely wonderful and made us feel right at home."
• "The staff was excellent from Bianca, Event Coordinator, Alex, one of the Restaurant Manager to all the dedicated wait staff that were very attentive."

Cons:

• "A TOTAL RIP OFF AND THE MANAGER IS A PIG AS WELL."
• "They charge you what they feel."
• "The Manager was unresponsive and very unfriendly."
• "The manager had no idea how to handle these situations."
• "Management is terrible. Never going again."
• "The manager was non-approachable!!!"
• "The manager was responsive to our complaints because it feels unfair to include 20% gratuity to a check where the service was subpar."