Sonic Drive-In Reviews Summary

Customer Service

Pros:

• "There are 2 women there working for over a year and they're amazing."
• "The lady at the drive-through was very friendly and nice."
• "Thank you I love the drive thru menu very clear, thank you managers and employees."
• "Cashier gave excellent customer service."
• "Service was very friendly and pretty quick especially since we ordered in the parking lot."
• "The woman who brought us our food was friendly and polite."
• "Every time we come to the drive thru and Aakash waits on us, it is always fantastic!"

Cons:

• "Consistently the worst customer service."
• "This was the worst customer service experience i've ever had."
• "The staff is incompetent and rude. I don't know how a fast food restaurant can't remember a simple order."
• "They were out of some burger toppings."
• "The whole time she is tapping her nails against the menu board and saying she doesn't feel comfortable giving out her name."
• "The lady that was serving us was a little bit rude."
• "Horrible wait times, horrible customer service, and orders are wrong 9 times out of 10."

Food Quality

Pros:

• "Food came fairly quickly and was tasty."
• "The Bacon and Steak Grilled cheese currently available is amazing."
• "It was my first time having sonic, I have always wanted to try, love their burgers omg!!!"
• "Their chili cheese dog got better??? I haven't been to a Sonic since 2019, but I vividly remember their chili cheese dog, and this one was better."
• "The shakes, ice creams and slushies here are delicious. They are very cheap."
• "Love the cream Slushes."
• "Food is great."

Cons:

• "Horrible going down hill so fast. Place is overgrown, employees are overworked and dont care or dont know. Food quality is so low."
• "Slow service. Poor food. Wings were hard as rocks and my hot dog was over cooked."
• "Absolute worst Sonic I’ve ever been to. I’m surprised this place hasn’t been shut down and run out of NJ."
• "The burgers were good but the fries were over cooked to the point that I could not chew them it hurt to chew them they were too over cooked."
• "The lettuce in my burger had more flavor than the burger itself did."
• "The food was terrible, the chicken tenders were so oily."
• "The food is very mediocre."

Order Accuracy

Pros:

• "New Management? It shows! Today my order was done perfectly! I'm very happy about that!"
• "In going through the drive-thru, I was warned of a 5 to 10 minute wait... they moved the line through quickly. Even correcting my order when I made the mistake, with a smile."
• "They corrected and let me keep the mistake FREE."
• "The food tastes great, and the service is fast. The staff is always really nice."
• "Just came on to say you're killing it - short staffed and yet everyone has a smile on their face and are so kind. We've been coming more often the last month or so because your shakes are consistently amazing!"
• "The food was hot and delicious as always."
• "The hot dogs and corn dogs were good the service was good."

Cons:

• "They came outside to grab my card and then charged the wrong order to it."
• "Literally my entire order was incorrect or missing things."
• "Every Sonic experience I've had in the last year has been terrible... When it finally came, no straws for any of our drinks including a shake that needs a spoon. And I was given the wrong burger."
• "Got my order wrong although I repeated it 3 times loudly."
• "We asked for the burgers plain and it came with all the garbage on it."
• "The blast mix in candies weren't all the way thru the blast. The bottom 3rd of the cup was plain vanilla ice cream...the bun on my crispy chicken sandwich was burned...the chicken was soggy not crispy."
• "They completely forgot my burger."

Facility Cleanliness

Pros:

• "The best in everything, the service is excellent, employees maintain their professionalism with their customers, the food is outstanding!!"
• "Thank you Sonic for such wonderful service on this super HOT afternoon!"
• "Food was great not greasy like some other sonics."

Cons:

• "No pros were mentioned regarding facility cleanliness."
• "First off, the food is ok. Then it's all downhill. My primary complaint is that this location is a dump."
• "As I waited for my order in person, the roller blades were poorly organized outside of the store. It looked like a pile of dirty laundry."
• "Place is looking a little run down, many stickers on menu board and drive thru window."
• "The outside trash cans are always full and overflowing."
• "Bathroom disgusting overflowing toilet, floor wet with urine."
• "The windows are nasty so dirty need to be clean!!!"

Service Speed

Pros:

• "Quickest Sonic experience I've ever had (each time I go), and you can actually order ahead in the app, unlike some other locations."
• "Talk about Fast Service!!!!!"

Cons:

• "Very slow service. I literally fell asleep waiting for my food."
• "Drive thru service is slow as can be."
• "Worst food pickup experience of my life. Spent 30 minutes in the drive thru because they got my order wrong 3 times."
• "The past three times I’ve came here it took at least 45 minutes to get through the drive through of roughly 10 cars."
• "Slow. They were extremely slow with all orders."
• "Took over 30 minutes just to get the order, and of course it's wrong."
• "We waited over an hour to get our food!... The manager comped us for it, but the wait is just inexcusable."