White Castle Reviews Summary

Service Speed

Pros:

• "Slow service, but worth the wait."
• "I got my food quicker than I thought I would."
• "Service was good. At the time I went in the staff was super busy. But, they totally was on top of their game."
• "However the staff is always friendly and the food is hot and fresh so if I am in the neighborhood I will always stop by for a bite!"

Cons:

• "Second time I came here since the lockdown. First time waited about 20 minutes at drive through and food was hot and good. This time, drive-through took over 30 minutes burgers were slightly warm fries were ice cold."
• "Went in for a crave case took about 20 minutes by the time we got our food our fries were cold."
• "This location is always super slow, no matter the hour or the day."
• "They take forever to address you on the drive thru intercom and once they do, they take forever to return to take your order."
• "Service is on the slow side. Really Sloooow."
• "I waited in the drive thru for over 30 mins with only 4 cars in front of me."
• "It took 5 minutes for someone to acknowledge me and take my order, there was no greeting."

Food Quality

Pros:

• "The shakes are good. Onion rings are crispy."
• "The clam strips were tasty!"
• "The burgers and fries are always hot and fresh 😋."
• "The new vegetarian Impossible Slider is really quite good."
• "The burgers and chicken rings were both good."
• "The sliders are so good there a little soft but the flavor is great."
• "Love White Castle! Naturally love the sliders but, they have the best crinkle cut fries!"

Cons:

• "Everything was undercooked from the burgers and sloppy joes to the French fries and all of it was cold."
• "Omg! They served the worst food ever. The meat was dry, the bread was hard solid, the french fries was soggy and the service was horrible."
• "The onion rings taste like rubber."
• "After getting my food, I came to realize that everything that was fried was fried in bad oil."
• "They were cold literally called cheese whiz not melted buns were stiff I was absolutely shocked."
• "Traveled 800 miles looking forward to have a nice juicy White Castle burger with fries was very disappointed lukewarm burgers some of them were missing onions some were missing pickles some did not have cheese on some were smashed in the Box very disappointed."
• "The actual taste of White Castle's hamburgers, surf and turf, onion rings was not pleasing to my taste buds."

Customer Service

Pros:

• "The people here are always super nice."
• "Also very clean. Update went there today 4/17/23 and while I was waiting for my food I mentioned that it's my b-day and the 2 worker's were very nice and wished me a happy birthday 🎂 5 👍👍👍👍👍's up to them!!"
• "The workers were great and the girl at the drive-through went above and beyond."
• "White Castle alway has good service! What's great about this White Castle is its open 24/7."
• "Nayeli was the one that took my order she was so patient and so helpful."
• "On many occasions going here I've had some of the best experiences with employees ever."
• "Always excellent. Food fresh. Great customer service."

Cons:

• "This White Castle is horrible! In my personal opinion it’s urban! I actually feel a little unsafe here."
• "They severed me unedible food and I still haven't received my refund."
• "The young group that works here now are rude, unprofessional, you can say thank and they will slam the window and roll their eyes."
• "Horrible customer service. The lady was rude and not trying to hear me out about a receipt."
• "This place is super rude the drive thru lady was nasty & told me she was busy when I asked politely for my order then told me to come inside & the staff inside the restaurant were also rude."
• "Horrible service even worse customer service Manager 'Angela' can not manage online order evidently."
• "If I could rate this a negative 10 for customer service I would."

Ambiance and Cleanliness

Pros:

• "It's an easy spot, can't miss it."
• "I come to this one in Clifton because it is much cleaner and you don't have to worry about people harassing you for money."
• "They recently renovated the exterior and interior and it looks much cleaner inside than it used to."
• "Not well kept, but i got inside this dimly lit White Castle and GOT GREAT SERVICE!!"

Cons:

• "The inside looks like it's hasn't been remodeled in 50 years. No tables and dirty inside but food good..stick to drive thru or take it home to go."
• "The actual dining room needs to be cleaned more thoroughly."
• "Most of the seating is gone, the prices have soared exorbitantly, and there is just not the same atmosphere here."
• "The place is definitely dated and they really need to keep up with the cleaning a little bit more."
• "The entrance is also awful in general."
• "Inside needs better seating."
• "The building needs some serious make over and remodeling, looks very old but I only came for the burgers !!!"

Facility and Accessibility

Pros:

• "Currently not sitting guest in the restaurant but taking to-go orders from the lobby or drive though."
• "Update June 2023. White castle's under a major remodel right now."
• "White Castle changed so much! I was impressed by the combos and food additions."

Cons:

• "There are only three tables to sit and one table that is a one seater."
• "Took my kids here who haven't been here for years... the only thing here is the seats there is one handicap table one regular table some and one that is supposed to lot like a family table but it is not there is not enough safe or seating for group of friends or family to come in and talk and eat in... that why I gave it three stars."
• "Only problem is that: this place is waaaay to small to dine in for."
• "The soda machine with 96 options always only seems to be way less available."
• "The new napkin dispenser which is neat and electronic is always empty."
• "Wish they had Wi-Fi."
• "This Clifton one has been rebuilt twice in 40yrs .. this time they got smart and redid it so the couple original seats they would take over are now gone there is one table and chairs."