The Capital Grille Reviews Summary

Special Occasions

Pros:

• "The special touches were a birthday card, confetti on the table and complimentary champagne and dessert."
• "Staff made sure my husband felt special on his birthday."
• "Everything was fantastic for my Birthday celebration."
• "They gave us cards and two flutes of champagne and also gave my wife a rose."
• "It was our 40 annaverssry of knowing each other... anniversary card .. anniversary dessert and champayne on the house !!! .plus long stem Rose for wife."
• "Event was my darling wife’s birthday. Beautiful banquette table set up for us upon arrival, a birthday card, plus confetti on the table."
• "They knew I reserved to celebrate his birthday and decorated table got us and even left him a card on the table."

Cons:

• "Walk-ins have to sit in the bar area, even if no other people are there."
• "Dress code is stated at the door, but not enforced."
• "Made a special Anniversary reservation 2 weeks in advance for a booth in dining room and upon arrival hostess said we would need to wait since it was not noted."
• "We were not asked if we were celebrating a special occasion and not offered to be read the Specials."
• "The only complaint I had was was that we did not order a champagne toast, and thought it was also complimentary. I was a little dismayed when I saw an additional $35 on my check for something I did not order."
• "They waited almost 25-30 min to communicate that to us! So we had to order something else off of the gluten menu, which we honestly weren’t in the mood for."
• "Horrible hostess service!!!!!! Girl was incredibly rude."

Service

Pros:

• "Our server, Shannon, was excellent. One of the sweetest and most attentive servers I’ve ever met."
• "Our main server, Bruno, was excellent. He is as best as you can get."
• "Our server Alex M could not have been more helpful, knowledgeable, or hospitable."
• "SERVICE: ☆☆☆☆☆ Corey & Alex as he became thru dinner were Outstanding!!"
• "Bill was a fantastic waiter: attentive, friendly, and informative!"
• "Our waiter Jose was great. Very attentive yet not intrusive."
• "We also had a great server, Luisa, who was extremely attentive."

Cons:

• "Server was not attentive and forgot a few items we had requested."
• "Our waiter didn't ask us how the appetizers were and quickly grabbed our plates."
• "Sommelier never made eye contact or attempted to explain the wine."
• "Went for a holiday team lunch and the service was strangely slow for a party of 8."
• "I do wish that the server didn't interrupt us as much to see how the food was."
• "It took 30 minutes to get 2 glasses of wine when first ordering after being seated."
• "The service was poor."

Food Quality

Pros:

• "The tomahawk pork chop was the most tender I've ever tasted and the ribeye steak was absolutely amazing."
• "Dessert was delicious the flour less chocolate cake melted in the mouth similar to a chocolate truffle."
• "Food was good, especially steak's temperature."
• "The Steaks were cooked to perfection, a well done and a medium well."
• "The food was fantastic!"
• "Also had the oysters, fantastic."
• "The food was excellent and prepared exactly as we ordered."

Cons:

• "The filet was missing seasoning or maybe it was just the meat but it wasn't as flavorful as I'd hoped it would be."
• "My steak was flavorless and cold, I dumped salt on it but it was just not good."
• "The Rib Eye Bone -In was mediocre at best in taste bland."
• "Someone's cut was not cooked enough and another's was overcooked."
• "The sides however really stunk. We had cream spinach which was very peppery and potatoes au gratin which was under done and just strange."
• "My friend had a worm in his salad and mine came with too much dressing."
• "Crab cakes had shells in them, my chicken was dry and the sauce was way over seasoned, the risotto was not together and fell apart."