McDonald's Reviews Summary

Category: Fast food restaurant

Address: 180 Passaic St, Garfield, NJ 07026, USA

Phone: +19737779720

Rating: 3.9
based on 114 reviews.

Customer Service

Pros:

  • "Thanks to that honest employee, I was very happy with my order today."
  • "Every single employee has always been so courteous and helpful as well as precise."
  • "The employees here are out-of-this-world friendly and accommodating, which is absolutely one of the best parts about my experience at this location."
  • "Most staff are friendly especially ANGELA, seems like a non-tired hard working courteous lady."
  • "The people working there are super polite and will always try to help you out."
  • "I went there with my mother and my son. The food was great and Ellie was exceptional, She went out of her way to make sure our order was complete and correct making it a very pleasant experience."
  • "He was so warm and caring!! We also saw him be super nice to the children and I just wanted to mention that he made my experience five stars and made the experience so pleasant!!"

Cons:

  • "The worst establishment customers waste money and we expect for our orders to be expedited to the fullest but no they have a whole bunch of people running this business with the worst customers service in the history of McDonald's."
  • "Diego is a rude, incompetent, immature manager."
  • "The staff at this McDonald never gets the orders right. They are all young kids that don't feel like working."
  • "Workers here are some of the rudest I’ve experienced at any McDonald’s aside from the Newark location!"
  • "The manager with an attitude again, says where’s your receipt?"
  • "Service is terrible, there was 1 lady that was nice there the rest of them had poor manners."
  • "The staff was so rude."

Food Quality

Pros:

  • "The fries and nuggets always seem fresh."
  • "One of the best McDonald I’ve been in jersey the food is always hot the nuggets never soggy always crispy so are the fries."
  • "Great customer service, as for the food it seems as fresh as mcds can be."
  • "The food is good and fresh I'm rating this place with 4 stars because of the employees."
  • "What a treat to be at a McDonald’s that has exceptional service and outstanding quality food."
  • "Everybody know this place. But if you are really hungry I recommend a visit any of these places. I recommend the Filet-O-Fish is delicious and the breakfast with one of the very best coffee on the market."
  • "They deliver the food to your dining table and come around during your stay making sure you're comfortable and enjoying your food."

Cons:

  • "Food tasted old and took forever to actually get the food."
  • "This place sucks there service is messed up i waited in the drive thru for ten minutes for 2 sodas and a happy meal that was cold and had no toy."
  • "Drive through food not hot. Not even warm had to go inside and replace my food for hot or warm food."
  • "Food is always cold. French fries are always old and cold too."
  • "Food wasn't too good at all their nuggets were burnt and the cheese burger tasted like grease."
  • "Had the most horrific experience last night my boyfriend found a nasty fake broken nail in his Big Mac burger."
  • "On one of my visits there at late night they were cleaning the place... ordered a frappe and discovered large chunks of dust inside my drink."

Order Accuracy

Pros:

  • "Out of the many times I've come here only once have they messed up my order and they were super apologetic!"
  • "I am giving Jessica one of the Managers 5 star's for handling a small situation that I had with Respect and Professionalism!!!"

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