McDonald's Reviews Summary

Customer Service

Pros:

• "They work very hard here and are consistently getting better."
• "The only reason why I am writing this review is because of Michelle from the night shift. She's truly the nicest staff I've ever came across!"
• "The young lady who took my order was so patient and kind."
• "Absolutely stellar service from Mateo at McDonald's!"
• "Kudos to the manager for being professional and representing McDonald’s Corporation like a true pro."
• "One girl, looks like in high school, curly hair and freckles was so nice. Very attentive to me while placing my order and always had a smile on her face."
• "Nice to see a friendly staff at a busy location."

Cons:

• "WORST CUSTOMER SERVICE!!! WORST EXPERIENCE EVER!!!"
• "The employees are so nasty, they constantly screw up your order, and are beyond slow."
• "The staff is rude and unprofessional."
• "Such poor management! Can’t believe for such a big chain this is acceptable!!"
• "Suheidy needs to get fired! She is the worst manger ever!"
• "Worse place ever.... !!! Racial discrimination here."
• "The manager was rudeza with the cashier male that ask help to her."

Food Quality

Pros:

• "The food was nice and hot as well."
• "Food was super fresh it wasn't pre-made the cheese as melted entire sandwich was hot and juicy, the bread was a soft."
• "Food always comes out fresh and hot."
• "Fries are delicious, it was busy so no leftovers from yesterday :)"
• "Everytime I go there i get fresh hot food and the staff are super friendly."
• "Friendly service and excellent food."
• "This place is truly the best fast food 😃"

Cons:

• "When I do get my food from there the food is really cold and it's not fresh."
• "I decided to stop by McDonald’s on my ride home because i hadn’t eaten all day, only to get home and find out that they forgot to put the meat in my cheeseburgers."
• "Asked for non salted fries, but instead got them fully coated in salt."
• "The burgers in the Big Mac were so small that I think the pickles were bigger."
• "The worst oatmeal I've had at Mc Donald's. It was prepared with water."
• "Food was terrible. Ordered some burgers and chicken fingers for the family."
• "Just once I’d like to go to this McDs and not get fries and nuggets that have been sitting around for 7 hours and thrown back in the frier to make them seem fresh."

Cleanliness

Pros:

• "Clean location with great service."
• "Once in a while you need to satisfy your craving for McDonald's. This place is it. Clean, doesn't stink."
• "For the most part it is really clean here for being a fast food restaurant."
• "An employee comes out often to keep dining area and bathrooms clean."
• "Clean environment."
• "The place is clean, and once I get the food, the quality seems to be of good standards."
• "The inside is completely different. Guess u could say it's been 'modernized'."

Cons:

• "This is the absolute worse Macdonald's in the area."
• "The McDonalds on Washington Ave Belleville, NJ is one of the worse I have ever seen."
• "The worst McDonald's around. Poor service, dirty tables and dirty chairs."
• "The inside is dirty."
• "They don’t keep the sitting area clean."
• "Who allows their workers to handle food and cook with hair flying everywhere? Yuk."
• "So we just picked up breakfast from this toilet of a McDonalds and I’m not joking when I say that every single item of food we ordered had not one but multiple hairs in each food item…"

Order Accuracy

Pros:

• "Recommend this location for their food and customer service."
• "The employees are very nice and make your order the way you want it if it's customized."
• "They always get my order wrong, so i always double check my bag."
• "Went to the drive thru here with my sister and boyfriend during a busy time... Even had fries and nuggets ready saying they were hoping we would be back. So nice and understanding."

Cons:

• "Almost a 100% of the time I ask for some type of modification to my Sandwich and the most recent example, today, it took them 3 times to get it correct."
• "The person taking the orders was messing/mixing up the orders."
• "Guaranteed to get every order wrong."
• "Every time I come to this Mc D something is missing. Mostly big items!"
• "Every time and I mean EVERY TIME items were just forgotten."
• "There's a language barrier issue between the order taker and the kitchen and sometimes even the order taker."
• "At least at night (when I guess all staff is temps), drive-through service is awful, they get something wrong in my order some 1/3 of the time."

Management & Staff

Pros:

• "Have been coming here for 7 years now and I must say each year the place keeps getting better every time."
• "Friendly crew, and fresh food."
• "Friendly staffs, fresh food and fast service for inside dining."
• "Great atmosphere but needs a little better customer service."

Cons:

• "This place is just awful I had to wait almost a hour to get my food plus they forgot my mc chicken sandwich."
• "The staff was messing up all the drive thru orders."
• "The manager Patricia in the store is horrible to the employees she is screaming and cursing at them."
• "The lady in the window was so disrespectful to the employees."
• "Completely unprofessional and rude when asking for help."
• "The pregnant manager’s response was 'I don’t know?' While throwing her hands in the air and left the poor girl on her own."
• "This place needs a whole new staff and clearly management."

Facility & Operations

Pros:

• "Very nice location. Double line into one helps line to move more quickly than most locations."
• "The decor is also very nice."
• "It is currently a privately owned store...and it is much improved."
• "I'm pleased with the overall improvements."

Cons:

• "Whenever this establishment is open for '24 hours' Friday and Saturday. They always say they're closed during off hours between 2 and 4am."
• "Still not open for seating."
• "Giving three stars for one reason. The hours posted says 24 hour open. Management should’ve edited this a while ago since it no longer opens 24 hours."
• "You're not 24 hours anymore!!! Update your hours!"
• "The staff here didn't seem too interested in taking orders, a line waited while they all stayed in the back."
• "Terrible service!! We sat in the drive-thru for 45 minutes waiting to order."
• "Service is terrible, the wait times are ridiculous."