McDonald's Reviews Summary

Customer Service

Pros:

• "Light skinned gentlemen let me know that I had to wait for my mcchicken cuz they were being freshly made... and he was so nice and apologized for the wait that he gave me 2 apple pies for the wait."
• "Only thing that was good was the manager who I spoke to on the phone was very nice and tried being helpful."
• "Thank you for the great experience."
• "Amazing how friendly and nice these people were."
• "So I went to the one on Evergreen. Employees so sweet. I waited 68 minutes after I already placed my mobile order 40 minutes before."
• "The staff was helpful in taking my order."
• "Love this location. The night employees are fantastic. Foods hot and my order is usually right. 🤗"

Cons:

• "I was waiting 10 minutes in front of the cash desk to make a purchase and stuff was working for drive in people without any attention of my visiting 😕!"
• "Most of the staff is lazy as hell or seems to have an attitude."
• "Pulled up to the drive thru at 5 of 12 and wanted something small and instead of saying hi sorry we're closing they decided to ignore us completely."
• "VERY VERY VERY UNPROFESSIONAL and RUDE SERVICE by the cashier at the at the drive window."
• "You can visibly tell there wasn’t a manager in the floor."
• "Employees were cursing, dancing and standing around while other customers were waiting for their food."
• "Staff is rude, lazy, improperly dressed."

Food Quality

Pros:

• "It consisted of two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seeded BUN. It blew my mind!!!"
• "I went at lunch time and had a quarter pounder and it was really good. It was cooked well. Hot and fresh tasting and even included the patty seasoning that is not always added."
• "Me and my husband had breakfast u had biscuit and sausage and cheese my husband had egg and cheese Egg sausage McMuffin it was good and hot and cheap 2 for 2 on the dollar menu this is best Mcdonolds."

Cons:

• "The restaurant was disgusting, trash all over the place."
• "They took too long to bring my food out then when I got it, it was just a grease sandwich."
• "Food was cold and old. Missing items I ordered."
• "Service is always slow and food well past its edible time frame."
• "Quarter pounders are supposed to be cooked to order but ours were old, dry, barely warm."
• "I ordered chicken nugget 10 piece and a big mac both were cold."
• "The food itself is overcooked and dry."

Order Accuracy

Pros:

• "Since the change, nothing is ever wrong! All orders are perfect!"

Cons:

• "My order comes in properly MAYBE 10% of the time?? This place is a COMPLETE TRAGEDY!"
• "First of all they screwed up my order big time."
• "Don't know what happened. You guys used to be on the ball. Drive through cashier has 'never heard' of your bundle box, order all messed up."
• "For the while I was there they got so many complaints about orders missing one or more items, even mine."
• "Something is wrong with my order everytime I go to this particular McDonald's."
• "We have had orders wiring more times than they are right. The staff is courteous but it’s rather exasperating when you get home and unwrap your sandwiches and they are wrong all the time."
• "They're really good at getting the orders wrong every single time. Super consistent!"