Iron Hill Brewery & Restaurant Reviews Summary

Food Quality

Pros:

• "The fish & chips was amazing. Perfectly cooked and seasoned."
• "I particularly like the burgers."
• "However the food is always delicious. My wings were meaty and juicy."
• "Appetizer was cheesesteak egg rolls, they were delicious."
• "The Rhode Island calamari was the best dish of the night, crispy with some tangy pieces of fried pickled peppers."
• "Food and beer are fantastic!"
• "The food was amazing."

Cons:

• "FOOD WAS TERRIBLE!...Inedible in fact!"
• "Worst food ever."
• "All this cold food was over $50."
• "Ordered Korean chicken wings, cold and under cooked."
• "How do you mess up Tacos, they were flavorless."
• "The blackened chicken wasn't edible."
• "The chicken sandwich and fries were cold."

Service

Pros:

• "The service is impeccable and if there is a problem, the manager comes immediately and makes things right."
• "Our server tonight was very prompt and professional."
• "KAT - the Manager is so good with people and even better with Kids."
• "And the manager Shay is so friendly and attentive that random interactions with her alone almost make the trip there worth it."
• "Julia is a phenomenal hostess! She was kind and considerate at the table."
• "Kelly and Natalie were our two servers; they were very attentive, quick, and kind."
• "Our server, Noah, was pleasant and efficient, even offering to take a photo for us."

Cons:

• "Service although very friendly was completely lacking."
• "The place was practically empty yet we sat there for 20 minutes waiting to order."
• "Service was very slow and, some would say, non existent."
• "Very poor service, you can tell the last two years affected them."
• "Service was slow, it took over 45mn until we had food in front of us."
• "Our server kept disappearing and it was difficult to get what we needed."
• "The service was super slow and none of the staff was owning up to clear tables."

Cleanliness

Pros:

• "One star for the place appearing clean."
• "Very nice, and clean restaurant."

Cons:

• "Some seats in the restaurant even have visible tears, reflecting the need to refocus efforts on nailing the basics."
• "I was surprised at how dirty the dining room was."
• "Photo is of kitchen/brewery. Filthy."
• "Filthy tables and chairs."
• "I went to hang out with my girlfriend... we noticed something crawling on the top of my booth seat it was a ROACH."

Management

Pros:

• "Maybe the new managers can get the place organized and cleaned!!"
• "Martin was very easy to work with and responsive when planning."
• "Cannot say enough good about this IHB location."

Cons:

• "However I feel that if I complain in the restaurant all I'm going to get is an apology and nothing is really going to change so I'd rather post here on Google."
• "The manager came spoke with us and never returned."
• "I observe a lack of management leadership at this location."
• "ZERO manager presence - absolutely no check to see how service or food were."
• "The problem seems to be that the people working at Iron Hill have no regard for their jobs."
• "There is a serious lack of communication at this establishment."
• "This restaurant is need of management, which isn't the staffs fault."

Value

Pros:

• "Totally worth the money and wait!"
• "Food ok and reasonably priced."
• "The portion was bigger than I anticipated for an appetizer and took half of it to go."

Cons:

• "All this cold food was over $50."
• "Thanks for $56 Luke warm garbage. I will never be back, salad was wrong, appetizers with no sauce, soup was barely room temperature."
• "I got charged for food and feel like I was swindled out of my money by this establishment."
• "Wings and a burger with iced tea was $49. Holy mother of all rip offs!!!!"
• "A 6 oz pour of wine cost as much as an entree."

Ambiance

Pros:

• "This is the best place in Ardmore - perhaps the entire main line."
• "Good brewery and restaurant with standard pub fare."
• "But there ambience and wait staff service, with few exceptions, is usually great!"
• "This newly renovated location looks great! Big windows along the whole front wall let plenty of light into the bar area."
• "It was also a beautiful family atmosphere here & a diverse friendly & warm staff."

Cons:

• "The place was practically empty yet we sat there for 20 minutes waiting to order."
• "Place was overwhelmed, understaffed and slow and it wasn't even busy (tons of empty tables)."
• "A bit of a weird location for this Iron Hill as it's below a planet fitness, and there isn't much of a view."
• "Can be a bit loud with just adults when you want to chat."

Family-Friendliness

Pros:

• "KAT - the Manager is so good with people and even better with Kids."
• "Loud enough that I can bring two little ones and they provide crayons."
• "Great kids menu that includes ice cream! Regular menu is great, too."
• "Love how family friendly it is here."
• "Staff has been exceptional with my young kids."
• "It's a great place to get lunch or dinner while enjoying a finely crafted brew and watching any number of sporting events."

Cons:

• "The service was extremely slow with approximately 10 guest in the entire establishment."