One Vanderbilt Reviews Summary

Customer Service

Pros:

• "Everyone was so kind and made the whole experience so much better."
• "Good courteous service by the staff."
• "The staff is attentive, and the observation deck provides breathtaking panoramic vistas."
• "The employees in this place are so nice. They are very attentive and helpful."
• "Very friendly staff, not overly pushy on the photos."
• "The staff were friendly and efficient and despite the number of people, it was really pleasant."
• "Everyone was super friendly and welcoming yet never rushed us to move on to the next thing."

Cons:

• "Main reason for my rating was the staff were aggressive and rude."
• "EXTREMELY crowded, there's no mask mandate."
• "Not what I expected and I would not say it's worth the additional money."
• "I would NOT recommend adding this to any must-see lists."
• "Worst experience ever. Bought tickets for 10 pm took over an hour of taking pictures and other useless junk to get in."
• "I wouldn't recommend for visual/hearing sensitive people."
• "I went here back in August and the employees are RUDE. RUDE RUDE RUDE RUDE RUDE RUDE."

Value for Money

Pros:

• "Trust me when I tell you, it's worth every penny!"
• "Overall, I highly recommend One Vanderbilt to anyone visiting New York City."
• "Best observation deck in the city! Worth it 100%."
• "The place is stunning, experience worth every penny. You will see entire NYC skyline."
• "Defo worth the visit, amazing views from the top."
• "This places is truly magical, love it there!!"
• "I highly recommend visiting and paying for the extras!!"

Cons:

• "I felt it was way over priced and was a little disappointing."
• "Not what I expected and I would not say it's worth the additional money."
• "Worst experience ever. Bought tickets for 10 pm took over an hour of taking pictures and other useless junk to get in."
• "ONLY go on a clear day… too much of experience depends on view so if there isn’t one, it’s not worth your time or money."
• "Don’t bother getting the Ultimate package a waste of money."
• "I just didn’t think the price point was worth it for the experience."
• "So just been today. Honestly? Not worth it at all."

Experience & Atmosphere

Pros:

• "The best observation deck in NY. Nice stuff."
• "Best part was excellent Signature drinks in the bar with beautiful views."
• "The rooftop view was beautiful."
• "91 Floors Up & the entirety of New York City is yours for the viewing..."
• "Best skyscraper for a view of the city with many photo opportunities."
• "fantastic views from any part of the modern, stunning observation decks."
• "The first viewing deck with the mirrors is just amazing, if you want to soak in the views of this concrete jungle, THIS IS THE BEST WAY."

Cons:

• "tons of fingerprints on the glass and mirrors, which diminished the experience a bit."
• "EXTREMELY crowded, there's no mask mandate."
• "Viewing platforms have loud music / lights / balloons - it’s more about the manufactured experience than the panorama of the city."
• "If you have an attention span longer than a gnat, go to the Rock or Empire State."
• "Cool experience overall, 1 less star because of the background 'music' especially in the balloon room."
• "They won't allow heels, boots, or anything heavy that may crack the glass flooring."
• "The lines were so long."