McDonald's Reviews Summary

Category: Fast food restaurant Newark, Delaware

Address: 815 S College Ave, Newark, DE 19713, USA

Phone: +13027387857

Rating: 3.4
based on 208 reviews.

Service

Pros:

  • "Very fast and friendly service."
  • "Night crew McDonald's legitimately makes me want to work here because it's quick, the people are great, and there's no line."
  • "The people who work at this McDonald's are very nice and accommodating to their customers."
  • "Busy place in the mornings so I'd suggest a mobile order. They're pretty on top of their game, for the most part."
  • "Finally, a good experience at McDonald’s. I went for breakfast and the service was friendly and fast."
  • "This location consistently has friendly staff, quick service, and tasty food."
  • "Really friendly service and the boy in the window double checked the bag before handing it out and placed the hash browns that the person in the bagging station forgot in my bag the food was all hot and fresh as well."

Cons:

  • "Hanging out in their drive-thru, just because they aren't paying attention is slightly annoying."
  • "Not good customer service at all."
  • "The service was not good. The cashier was fine but when the manager, African American female addressed her she called her 'that girl' which was unprofessional in front of customers."
  • "Every single time I go through the drive through... I sit in one of the designated spots for drive thru food for over 30 minutes."
  • "The personnel appears to be rushed in their job duties, making it difficult for them to not concentrate on what you are saying, when placing your order."
  • "This location is THE WORST! I barely ever go here but every time I do the staff is rude no customer service."
  • "Very poorly run McDonald's. Staff is lazy and one of the employees had to be told to get off her phone multiple times."

Cleanliness

Pros:

  • "The floors, counters and tabletops were all clean with an employee making periodic rounds to ensure they remained that way."
  • "Food was good and restaurant was clean."
  • "They take pride in keeping the place clean outside."
  • "The restaurant was clean and bright and staff were nice when I was there."
  • "Staff is kind and when store was open, it was clean and very well taken care."

Cons:

  • "So today I go into the store itself. It's a mess."
  • "This place was filthy...water on floor enough to slip and fall bathroom filthy...employees need gloves and netted ware on heads giving customers ice cream with bare hands."
  • "The women's bathroom were disgusting. The floors were soaked and sticky. There was no soap."
  • "Slow staff with attitudes, main lobby was disgusting and dirty."

Food Quality

Pros:

  • "Food’s good, great deals on the app, employees are always friendly and on point."
  • "The food was hot and fresh (I'm very picky when it comes to my McDonald's fries), and I didn't even have to ask them for fresh fries."
  • "Food delicious (freshly made)."
  • "The Sausage McMuffin with Egg and Sausage, Egg & Cheese McGriddle were both especially good."
  • "Food was prepared as ordered, served at the appropriate temperature and tasted great."
  • "The food temperature was hot the food taste fresh."

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