McDonald's Reviews Summary

Service

Pros:

• "Arrived there before 7 a.m. on a weekday and they were already quite busy. With my particular experience, a woman came out and was helping all the customers facilitate their orders using the touch screen and orders were being fulfilled extremely fast."
• "Please keep team members like Ana, she made a huge difference, she's the reason why I'm consider try again."
• "The line moved quickly and the staff were friendly and professional."
• "I ordered to-go and the service was extremely fast and convenient, the staff was friendly and helpful."
• "The people and the cashier are usually quick and very rarely mess up your order."
• "The service was fast."
• "Was served within minutes."

Cons:

• "This store is worst I’ve ever been to. I don’t get why they always make mistakes."
• "Cashier got my order wrong, when I returned to the counter to show her, Instead of being eager to fix it she caught an attitude."
• "Hate bad service in fast food restaurants especially when it's not fast."
• "Drive through service is really bad."
• "Horrible service. We stood at the drive thru for 20 minutes and then the window for another 10 as the employees stood around laughing amongst each other."
• "The lady who gave me my food had the biggest attitude."
• "Easily the worst customer service I’ve ever seen and a clear lack of work ethic from both employees that we interacted with."

Cleanliness

Pros:

• "The bathroom is cleaned regularly, at about 0800, and is exceptionally clean."
• "The restaurant was very clean despite heavy foot traffic."
• "One of the freshest burgers I've had from any McDonald's place in a long time."
• "Only reason why I give it 4 stars: cleanliness."
• "The bathrooms are clean, food is good, and there are tv's."
• "The play area is very clean and well ventilated."
• "This clean, new McD's was built in 2015, replacing the much older McD's restaurant on the same lot."

Cons:

• "Restroom quality needs a little work."
• "The 'indoor playground' is just as filthy."
• "Its not the first time that i have come to this McDonald's... the floor was dirty."
• "Floor is dirty (can slip on napkins), no clean tables and floor wet with scattered trash."
• "They also never clean their tables."
• "The floor is filthy and it's not like they enforce the no shoe rule or wipe the area."
• "Tables and chairs are filthy, no one walking around to clean up."

Order Accuracy

Pros:

• "After I ordered it was literally 2 minutes and I was driving out and the best part was my order was correct."
• "However, out of the 20 times, they only messed up my order twice."
• "My fish sandwich and fries combo served hot, fresh and in a timely manner."
• "Food was hot."
• "Food is fresh."
• "Food was fine."
• "Everything is amazing here, food is good."