Central Park Sightseeing Bike Rentals And Tours Reviews Summary

Customer Service

Pros:

• "The staff were really understanding as i thought they would not be able to accommodate us as we had missed our time-slot but we were so relieved when we were told that we would only have to wait for a few minutes for another tour guide to come back to base."
• "Our tour guide Blaire, was really good. Friendly, informative and a wealth of knowledge."
• "Took a walking trip with Joel today, it was great. He was extremely knowledgeable in regards to Central Park."
• "Central Park Sightseeing Bike Rentals and Tours were very friendly and accommodating."
• "The customer service of the store was exceptional."
• "The staff was extremely friendly, Jess was all smiles and so informational about Central Park."
• "The staff was very friendly and provided a map of the sights to see in Central Park."

Cons:

• "Half the staff didn’t know what was going on."
• "The staff, when I returned it, was ironic... they could not care less."
• "The staff are over the top gushingly fake pleasant until you have an issue then they don’t care."
• "Terrible customer service! If you need their help they will leave you hanging!"
• "Bad customer services. Beside the bikes, we also borrowed a lock, but they didn't give us the key."
• "The customer service was so bad I would have given it a 0 out of 5 stars if I could."
• "Service at Central Park Sightseeing was miserable."

Bike Quality

Pros:

• "The bikes are perfect for driving around on streets like they can be found in the central park and were in a perfect condition."
• "AMAZING BIKE TOUR! Bikes are good and you get to see lots!"
• "The bikes are all in amazing condition and they gave us locks and baskets which were really helpful."
• "The bikes were all new Cannondale’s and great for cruising the park."
• "They have new Cannondale bikes the are sleek and lightweight."
• "Really good quality bikes, they have 2 types of bikes, for women and man."
• "They rent really nice and sturdy Cannondale bikes."

Cons:

• "Bikes are basic, one of the bikes had dodgy brakes."
• "During the bike ride the chain fell off twice."
• "One of the bikes unbeknownst to us was broken... the chain was stretched and was very dangerous for a rider particularly when going down hill."
• "The bike I got was not working properly - the seat was going down every couple of minutes, so I could not really bike."
• "Bikes got us to and from where we wanted to go but the seats were super uncomfortable and the bikes felt rickety."
• "The bike with baby carrier was horrible my husband had such a hard time!"
• "The bikes are dirty and worn with barely enough air in the tires."

Value for Money

Pros:

• "Great bang for your buck through Groupon."
• "Pretty easy in and out, especially with a reservation, which is easy to make online in advance."
• "There are of course dozens of companies that do Central Park bike rentals, but none live up to the customer service and great value you get with Central Park Sightseeing Bike Rentals and Tours."
• "You get what you pay for."
• "Book online, boom through Groupon, or get a discount business card. All give 50% off."
• "Fast, cheap, good quality bikes."
• "Making a reservation at groupon would be a much better choice for renting a bike here, 10 bucks for 2 hours and around 15 bucks for 4 hours."

Cons:

• "We requested our money back for the tandem bike... The owner or manager said no."
• "When we went back, they insisted charging us 20 dollar for the lost key."
• "They steal money, and are just plain rude about it."
• "I would never recommend this place to anyone."
• "We were overcharged by $48.00 and they were very rude and would not give us our driver's license until we paid it."
• "They take advantage of the customers, they find any way possible to charge more, they don't take amex but don't tell you until after you rented."
• "We were overcharged by $48.00 and they were very rude and would not give us our driver's license until we paid it."

Overall Experience

Pros:

• "Tour was excellent."
• "Such a great experience."
• "Great staff, great bikes and an all around memorable experience."
• "Definitely would recommend!"
• "Very knowledgeable team and overall a great experience."
• "Me and my husband took a pedicab tour around central park and I would recommend it to anyone!"
• "An excellent New York experience."

Cons:

• "The helmet I received was extremely dirty, sweaty and gross. They had no locks and all their baskets were broken."
• "Not good, We hardly moved. Our guide shared too much information at every stop so we saw very little of the park."
• "Not worth the price. Our chain kept coming off."
• "They tell you lies when they sell you the rental."
• "The tour guide talked a little too fast for my liking and needs to work on his transitions between ideas."
• "DO NOT RENT FROM HERE IF YOU VALUE YOUR LIFE! The bikes are not maintained for safety."
• "Worst experience of a 7 week holiday."