Ulta Beauty Reviews Summary

Category: Cosmetics store

Address: 51 W 34th St., New York, NY 10001, USA

Phone: +13322058802

Rating: 4.2
based on 150 reviews.

Customer Service

Pros:

  • "I have been to this Ulta many times before and had never been helped so well like today!"
  • "If you go here for a blowout or style....you MUST see Tarin."
  • "I had a very positive experience for such a busy store."
  • "I would love to compliment the beautiful and gracious Ms. Sabrina from the Herald square location."
  • "The reps on the floor were super amazing. They were extremely helpful."
  • "I was treated so well by Tre!!! He is really knowledgeable, super kind."
  • "Elizabeth T. did such a great job helping me. She was super patient and able to color match me perfect."

Cons:

  • "I asked the associate for help. The app showed me it was in stock at this location. She never heard of the product or brand before."
  • "None of the employees came to ask if I needed help which you could clearly see I needed."
  • "One of the ladies was not only unhelpful, she managed to also argue with me and judge me."
  • "The staff is SO rude here. I came in for a perfume that I got as a sample."
  • "Cashier Daniela asked me for a number and an email address to which I declined and she made the whole transaction uncomfortable and rude."
  • "The cashier 'Kianna' who 'took care of me' needs to learn good customer service."
  • "I asked the same associate and another associate, they both told me they don’t know and have never heard of that brand before."

Store Atmosphere

Pros:

  • "It's bright and well light, all of the items are organized, stocked and well laid out."
  • "This Ulta store is HUGE, airy and super supplied with a dazzling array of beauty products."
  • "Tucked in the back of this Ulta is a SALON! I have curly hair, and had my hair done by Jinks-- who gave me a gorgeous cut AND color."
  • "It's a nice alternative to Sephora especially for hard to find items and drug store brands to do a proper comparison."
  • "They have a dedicated order pickup room and dedicated person there. Pick up was smooth and quick."
  • "Offers great merchandise including makeup, perfumes, and etc."
  • "The store itself is fine. Clean. Well lit."

Cons:

  • "Came here on a Saturday and shelves were empty displays empty claustrophobia galore can’t walk through aisles no newness anywhere what a messy claustrophobic store."
  • "Store manager, Holland, was rude. Blamed me for the mistake despite being aware that computer glitches happen regularly for Salon services."
  • "Not only does this store sell products that have been tampered with/counterfeit, they don't even apologize for causing an inconvenience."
  • "The line to checkout was really long and moved very slowly."
  • "Went here with my girlfriend to pick up some skincare products... the blemish patches we tried to buy were clearly labelled as being on sale for $4.99, but when they were rung up, we were charged over $9."
  • "Really weird vibes in this store."
  • "This store is out of stock of plenty of things every time I walk in."

Staff Behavior

Pros:

  • "Jinx was an amazing stylist! So friendly, thoughtful, and talented."
  • "Not only does Tre do a great job on styling and treatment for your hair, he also teaches you how to take care of your hair between visits."
  • "She was graceful, kind and took her time."
  • "Jordan was so nice and patient as he helped me with all of my makeup concerns! He really made my shopping experience enjoyable."
  • "The best part was the wonderful staff. I spoke with about 8 different members of the team for various reasons, but they were all fun, knowledgeable and most of all helpful."
  • "Employees helpful and friendly!"
  • "Kai, was professional, informative, personal and extremely pleasant."

Cons:

  • "Its terrible that one has to even have to receive this treatment."
  • "Serena the cashier was rude. Condescending tone as I tried to figure out where the PIN number was to my gift card."
  • "I never like to provide my email or phone number at stores because I work in security and I know where that information goes."
  • "I got followed by the security guard the entire time I was in there."
  • "This location 100% discriminates against black people."
  • "I would never come back to this Ulta your employee Katherine likes to watch black people in the store."
  • "I was so unsatisfied with my last experience at Ulta Beauty. As someone who also works in retail, I can say for sure that the customer service there is horrible."

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