"I have been to this Ulta many times before and had never been helped so well like today!"
"If you go here for a blowout or style....you MUST see Tarin."
"I had a very positive experience for such a busy store."
"I would love to compliment the beautiful and gracious Ms. Sabrina from the Herald square location."
"The reps on the floor were super amazing. They were extremely helpful."
"I was treated so well by Tre!!! He is really knowledgeable, super kind."
"Elizabeth T. did such a great job helping me. She was super patient and able to color match me perfect."
Cons:
"I asked the associate for help. The app showed me it was in stock at this location. She never heard of the product or brand before."
"None of the employees came to ask if I needed help which you could clearly see I needed."
"One of the ladies was not only unhelpful, she managed to also argue with me and judge me."
"The staff is SO rude here. I came in for a perfume that I got as a sample."
"Cashier Daniela asked me for a number and an email address to which I declined and she made the whole transaction uncomfortable and rude."
"The cashier 'Kianna' who 'took care of me' needs to learn good customer service."
"I asked the same associate and another associate, they both told me they don’t know and have never heard of that brand before."
Store Atmosphere
Pros:
"It's bright and well light, all of the items are organized, stocked and well laid out."
"This Ulta store is HUGE, airy and super supplied with a dazzling array of beauty products."
"Tucked in the back of this Ulta is a SALON! I have curly hair, and had my hair done by Jinks-- who gave me a gorgeous cut AND color."
"It's a nice alternative to Sephora especially for hard to find items and drug store brands to do a proper comparison."
"They have a dedicated order pickup room and dedicated person there. Pick up was smooth and quick."
"Offers great merchandise including makeup, perfumes, and etc."
"The store itself is fine. Clean. Well lit."
Cons:
"Came here on a Saturday and shelves were empty displays empty claustrophobia galore can’t walk through aisles no newness anywhere what a messy claustrophobic store."
"Store manager, Holland, was rude. Blamed me for the mistake despite being aware that computer glitches happen regularly for Salon services."
"Not only does this store sell products that have been tampered with/counterfeit, they don't even apologize for causing an inconvenience."
"The line to checkout was really long and moved very slowly."
"Went here with my girlfriend to pick up some skincare products... the blemish patches we tried to buy were clearly labelled as being on sale for $4.99, but when they were rung up, we were charged over $9."
"Really weird vibes in this store."
"This store is out of stock of plenty of things every time I walk in."
Staff Behavior
Pros:
"Jinx was an amazing stylist! So friendly, thoughtful, and talented."
"Not only does Tre do a great job on styling and treatment for your hair, he also teaches you how to take care of your hair between visits."
"She was graceful, kind and took her time."
"Jordan was so nice and patient as he helped me with all of my makeup concerns! He really made my shopping experience enjoyable."
"The best part was the wonderful staff. I spoke with about 8 different members of the team for various reasons, but they were all fun, knowledgeable and most of all helpful."
"Employees helpful and friendly!"
"Kai, was professional, informative, personal and extremely pleasant."
Cons:
"Its terrible that one has to even have to receive this treatment."
"Serena the cashier was rude. Condescending tone as I tried to figure out where the PIN number was to my gift card."
"I never like to provide my email or phone number at stores because I work in security and I know where that information goes."
"I got followed by the security guard the entire time I was in there."
"This location 100% discriminates against black people."
"I would never come back to this Ulta your employee Katherine likes to watch black people in the store."
"I was so unsatisfied with my last experience at Ulta Beauty. As someone who also works in retail, I can say for sure that the customer service there is horrible."