Victoria's Secret & PINK by Victoria's Secret Reviews Summary

Category: Lingerie store

Address: 640 5th Ave, New York, NY 10019, USA

Phone: +16464952867

Rating: 4.6
based on 148 reviews.

Store Ambiance and Design

Pros:

  • "The store is huge and beautiful."
  • "The location leaves you speechless, tidy and very particular."
  • "This is the most elaborate Victoria Secret/Pink store I have been to."
  • "It's 3 floors of beauty."
  • "Every little detail from the textured walls to the gorgeous flowers at the entrance are remarkable."
  • "This is a beautiful store!"
  • "It's like a palace and there is a Victoria's Secret supermodel museum on the top floor!"

Cons:

  • "Big store with so many options of different items and three levels..I did not like the cabin concept at all."
  • "The store is absolute chaos, underwear is sold in boxes not separated out by style or size."
  • "Underwear is sold in boxes that people from all over the city have to rifle through."
  • "Although it is a large shop I don't always find everything like in other shops."
  • "I was appalled at the selection of 'clothing.'"

Customer Service

Pros:

  • "Ship assistants always at hand to help."
  • "I received very friendly, personal service."
  • "Money well spent. Yes, it’s pricey but with the amount of people waiting on you, hand and foot, I left feeling good."
  • "Shifa was super attentive and catered to my needs."
  • "The staff was most helpful and extremely kind."
  • "The staff are usually helpful, welcoming and friendly."
  • "The staff is very welcoming and professional, I have never been served so well in any other Victoria store."

Cons:

  • "So many staff are snoring here and there but they are not in charge of they have in the stock once you asked smth they disappear in nowhere and never come back."
  • "Worse customer service you could possibly receive.... sales associate is racist."
  • "The slowest service I've ever seen, I'm writing this review while standing in the queue."
  • "Tried to talk to another associate and was ignored."
  • "However, like other reviewers have said, the sales people are so pushy to the point that I couldn't shop freely."
  • "Was not greeted by a single employee in the entire store (3 floors)."
  • "The WORST customer service ever."

Product Selection and Quality

Pros:

  • "So much good stuff."
  • "Not to mention the selection of merchandise is awesome."
  • "The amount of help you can find at this place was phenomenal!"
  • "The third floor is especially cool as it is a display of the Victoria Secret Fashion show designs with explanations, videos of the making, and pictures of them being worn."
  • "They have sizes all the way up to triple D!"
  • "The product selection is also amazing-if you want everything VS can offer at your fingertips come to this store."
  • "Incredible selection of all Victoria Secret branded merchandise, from underwear and bras to body lotion and other cosmetics."

Cons:

  • "I was just a bit disappointed that they did not have one single bra in my size when I came."
  • "The quality of the products I acquired were in my opinion not great value for money."
  • "The only negative point in my opinion is the lack of a bra without double pads."
  • "Quickly I gave up looking (because I'm not down for shopping while the sales person follows literally at my side through an entire floor of merchandise)"
  • "Absolutely hate going through those baskets and never finding the right sizes."
  • "Some items don't have the price which it is a little bit annoying as you need to find someone to help."
  • "I chose some items from the bins they have upstairs with panties and bras on sale... discovering once I arrived at the cashier that the things were not 7.99 but 47$ and more."

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