McDonald's Reviews Summary

Service Efficiency

Pros:

• "I'm a doordash delivery courier. This location in the AM hours was super efficient."
• "It's just a McDonald's. That being said, I've been here when it's been extremely busy and they've still managed to prepare my order more quickly and professionally as the slower locations."
• "Service is fast even if they make a mistake."
• "Came here to order a large amount of food for a homeless distribution and the manager was very helpful!! made sure we received the correct items AND kept the line flowing."
• "The ladies handling the front counter dominated their work day."
• "Actually—you’d expect worse. Every time I’ve come here, they are efficient."
• "The place was clean service was hasty no problems whats so ever."

Cons:

• "The kiosk order thing whatever you want to call it crashed about seven times."
• "Wanted to grab a quick coffee, turned out a 25 minute wait without any notice from the staff."
• "They take too long to go for your order."
• "Really bad and disappointing service, my order’s been sitting for 30 mins and clerk’s attitude is bad."
• "This McDonald's is terrible! The service is super slow the staff move at a snail's pace, this is a fast food restaurant and they have plenty of workers but they can't seem to keep up with the demand!"
• "Shouldn’t take 20-25 mins (ON A GOOD DAY) to get food from McDonalds."
• "Understaffed at night no reason to be waiting 20-25 mins for fast food."

Food Quality

Pros:

• "I GET MY FOOD MOST TYME HOT HOW I LIK IT & THA WAY IT SUPPOSE 2 BE."
• "Bought 2 fish sandwiches that wasn't too bad."
• "Plus the food was actually really good!"
• "The chicken sandwich was fresh and actually quite delicious, The fries were just the right amount of crispy and not salty."
• "You can never go wrong with those items. Sure enough, I liked the sandwiches, good and tasty."
• "Food came fresh and well done."
• "The food was hot and fresh."

Cons:

• "I bit into the chicken nuggets and it was raw parts of dough."
• "The food was cold and tough - very unappealing."
• "I didn’t even get to enjoy my meal. $10 down the drain for unappealing and inedible food."
• "The food was cold and it tasted bad."
• "Cheeseburgers is full of oil."
• "The food is getting worse. I won't even eat their chicken nuggets any more."
• "They use dirty oil to fry food my fries came out with black spots on them."

Staff and Customer Service

Pros:

• "The staff here is always friendly. Even when calling repeat meal numbers."
• "The workers here are efficient."
• "McDonald's encourages preordering with the mobile app (as the best deals were offered in it) to emphasize an efficient way to order, pay, and get on your way."
• "The staff was as usual, so overall nothing to say in particular."
• "The girls that work there are very nice and professional."
• "Staff gave me a friendly greeting upon entering."
• "Customer service is generally friendly."

Cons:

• "Their customer service was horrible and the lady( manager) was racist because she was only serving people of her color."
• "One star is more than they deserve, So many times now they've completely messed up our order, place is always dirty too."
• "The lady Sophia who works there is very rude. She was not helpful at all."
• "The staff that works here are very young women who always have an attitude."
• "It’s obvious the workers do not like their jobs or want to be there."
• "Rude staff. Will not acknowledge guests."
• "The crew are nasty."

Cleanliness and Atmosphere

Pros:

• "The tables were clean where I was and people were not crazy or anything."
• "This location has drastically improved since undergoing renovations and staff re-training."
• "Restrooms are neat heavily guarded by security."
• "The bathroom was very clean I will say, and the person is clean."
• "The seating area was clean which was a plus because some of the other chain tables are a mess."
• "Janitor is always cleaning."
• "Nice, Not all McDonald's are the same. This one was spotless."

Cons:

• "Was super hot, weird smell, dirty as hell."
• "The place is filthy. There is no one cleaning the dirty tables or sticky floor."
• "Don't like this location at all. Staff was extremely rude to the customers."
• "The bathroom part is very ugly, without saying that the sinks do not work, the tables need cleaning."
• "They have spacious seating but it's filled with bums and people who are just hanging out."
• "The place was clean service was hasty no problems whats so ever."
• "The security guard was doing too much not letting a female use the bathroom looked like he was gonna hit her being all in her personal space breath stank."

Facility and Accessibility

Pros:

• "Great place, but really slow service, especially at night, be prepared! What's special about this McDonald's is it's super roomy, really conveniently located."
• "The place got several ordering machines for use."
• "This is a very popular place, judging by the fact that the place is always full of people."
• "Has spacious outdoor seating, mobile pick up order, hand sanitizer and workers working mask during COVID."
• "This location is really convenient, kind of new and the staff is all young and motivated."
• "Possibly the best McDonald's I've ever been to. It was beautiful. Had an inherent industrial architecture and it gave off the vibe of an elite club."
• "This spot where Flatbush Ave Ext meets Fulton St has a cozy feel to it."

Cons:

• "The kiosk order thing whatever you want to call it crashed about seven times."
• "They need more staff. Opened late but no registers are opened. You are forced to use the kiosk."
• "This McDonald's is under new management but I don't understand why fast food took 20 minutes and the place wasn't that full or busy."
• "There are homeless people that harass you for your food, money, and anything you might have."
• "As a paying customer, I was told by staff and security that I could not use the bathroom because it was closed- despite the fact that I was visibly pregnant."
• "Beware of the morning manager. They lock the bathrooms so patrons can't use it and claim they have no key."
• "Slow. Half of the machine, are Down."