McDonald's Reviews Summary

Service

Pros:

• "SERVICE REPRESENTATIVES WERE VERY NICE, THANK YOU."
• "Staff is friendly and service was quick."
• "The staff worked seamlessly."
• "The staff here is great. They apologized profusely that my order was gonna take 5 minutes cause the latte machine was being fixed and upgraded my order."
• "The people employed here are amazing -- friendly, helpful, hard working, and they really seem to like their jobs."
• "The employees are very engaging and definitely knows how to connect with customers."
• "Eddie was running the register, making fries, fulfilling drinks and completing orders. He was extremely timely, efficient, and friendly."

Cons:

• "The service from the cashier needs a lot of improvement."
• "Workers there have attitude, don't go to this McDonald."
• "The customer service sucks! The cashier doesn’t greet anyone."
• "The worst is customer service and attention, for them a customer is an annoyance and is not there to be fulfilled."
• "Really horrible customer service that is utterly inconsistent with the rest of the locations."
• "The staff are very cold. They aren’t friendly at all."
• "The workers are very rude and use the n word in front of me."

Food Quality

Pros:

• "Good food, fairly quick service."
• "Great place to get milkshakes."
• "You were able to get their McGriddles which are amazing! These are little pancakes made with syrup, sausage patty and egg >TO DIE FOR."
• "It serves good food which comes from the corporate standard."
• "The food is always fresh and well cooked."
• "Food is usually hot and fresh and orders have few errors."
• "The food is also rather nice, and the iced latte was very yummy 😋."

Cons:

• "The ice cream taste bad."
• "The food is actually worse in my opinion than the McDonald's on Broadway and 35th."
• "Food wasn't all that good. Chicken sandwich didn't taste good."
• "Everything was old, tasteless and did not look good at all."
• "The burger patties were cool enough that the cheese slices didn't even fully melt."
• "The chicken selects were mushy and the fries were rather cold."
• "The quality is subpar."

Facilities

Pros:

• "NICE LOCATION, VERY CLEAN."
• "Clean. Friendly, competent servers. Ample seating of all different types."
• "It's very clean...especially the bathroom."
• "The bathrooms are spotless."
• "Wheelchair accessible."
• "ADA accessible with ramps and grab bars."
• "This one has lots of 🔌 charging outlets with tables."

Cons:

• "Half of the machines are not working."
• "The machines didn't have receipt paper so nobody really knew their numbers."
• "Absolutely disgusting. Has 2 bathrooms but only one opened and when you ask their workers for help, all they reply with is 'No English'."
• "BATHROOM NEEDS A LITTLE TOUCHING UP."
• "The restroom had Poo smeared all over the toilet seat and walls."
• "Bathrooms were dirty."
• "The stands where so full of waste that there were no place to put the tray."

Ordering System

Pros:

• "The ordering kiosks are efficient."
• "Kiosks nice but I've used four different ones and none provided a receipt."
• "You can order on their kiosk then pay and they even bring the food to you."
• "The ability to order from a kiosk and have a seat while your salad and coffee are delivered certainly beats standing in line."
• "You can also self order at the machines they installed instead waiting online."
• "Just like the McDonald's you know except there are a dozen self serve kiosks which make everything quick and smooth."
• "It has a self-service kiosk (which I use all the time to order my food), and if you want to eat-in, they will bring your food to your 'table'!!"