BJ's Wholesale Club Reviews Summary

Store Layout and Design

Pros:

• "This bj's is very nice inside."
• "Clean and well stocked."
• "Its clean with wide aisles."
• "Large store with huge selection. Almost always it's neat and organized."
• "It's really huge, convenient and has a beautiful bay view."
• "This place carries all types of products, in large packages, at decent prices."
• "The great place for variety of organic meat, greens, fruits and veggies."

Cons:

• "The only problems this place has is parking which is a really small/poorly designed 3 story parking lot."
• "Alot of the isle were dirty but that can be from not cleaning the entire store yet for the day."
• "One way in & one way out of such an enormous facility add to that 8 out of 10 times at least 1 of the elevators are broken."
• "The parking is extremely DIRTY 😱- I saw the rats ran around today and dead pigeons on the stairway."
• "there is only one way in and one exit out of the garage which can get crowded and Congested at times a lot"
• "the parking lot mainly the ground floor level omg it's the worst"
• "Parking can be a pain when only one elevator is working."

Customer Service

Pros:

• "Returns are a breeze."
• "The management does a fine job when there are issues."
• "Furthermore, I would like to recognize Richie, for his help and assistance and being so friendly."
• "The good employees cashier Samantha Wonderfully, Great for a mall, she helped me deliver my order home and was very patient."
• "The optical department is very friendly, I believe her name is Anna and there is also a gentleman there that always greets me as well."
• "A sweet woman named Carole came around the counter from the bakery and helped me from start to finish."
• "I visited the Optical Center this past weekend I was greeted by a sweet gentlemen name tag said 'Howard'."

Cons:

• "Terrible Customer Service, make me want to cancel my membership and go to Cosco!"
• "A ladies was so rude look like Chinese she was yelling on customer"
• "Lines were insanely long and complaints to management fall on deaf ears"
• "The place is good but the staff there is terrible. Rude staff."
• "The worst place in the world with full of thieves and racist people working there."
• "Worst bjs ever!!! The staff is rude. Management doesn’t know what they are doing."
• "Horrible customer service! Consistently the rudest employees who take pleasure in harassing customers and giving them the worst service."

Product Availability and Quality

Pros:

• "They have a wide variety of goods, products, and groceries at the locations."
• "This store is always stocked with everything that you need and the lines go fast, even on weekends."
• "BJ'S is the one stop shopping for most all your shopping needs"
• "Good place to shop, you will get really good price drops on quality clothes."
• "Awesome superstore with great prices and quality food and products."
• "Five stars! always BJ's delivers on their products and always carry the same items."
• "Been coming to this BJ’s for year. Always quick lines and store always stocked well."

Cons:

• "Dear manager, I disturb you about the spoiled products that are on your shelves."
• "Eggs were mostly all cracked, the yogurt I got was expired."
• "I saw a mouse and bought yogurt that was expiring within the week."
• "Out of basic items quite often too."
• "Sometimes when there are sales, the items aren't even available!"
• "I bought Arepas and they were spoiled."
• "Weekends I found nothing everything was mostly empty!!!"

Checkout Experience

Pros:

• "the way bj's set up the self Registered was a great idea"
• "If I had any problems the clerks would help."
• "The good employees cashier Samantha Wonderfully, Great for a mall, she helped me deliver my order home and was very patient."
• "Checkout lanes were extremely short today."

Cons:

• "BJs on Shore Parkway in Brooklyn has now almost eliminated all cashiers and made all but one checkout line self-service"
• "Always long line and lack opening of registers."
• "Check out lines are too long. They only have 2 lanes open with cashier's, and 10 self check out lanes."
• "The aggravation begins at the enormous check out line."
• "Middle of the day they had only two cashiers working. waited on line for more than 20 min with six more shoppers in front of me"
• "The check-out lines tend to move slower than other warehouses."
• "Consistently understaffed at the registers, out of 26 Registers, usually only 9 are open."