Sam's Club Reviews Summary

Customer Service

Pros:

• "People were polite and helpful. Great store."
• "The staff there was very accommodating to me when I was late to my appointment after being rear-ended on the way there."
• "I appreciate the customer service at Sam's Club. Everyone is always willing to help and answer questions with kindness and patience..."
• "This mistake was handled well with the help of Shane. Michelle, thank you for trying to remedy an upsetting situation!"
• "I was helped by a really nice man named Vic last evening about 6pm-ish who was stocking shelves."
• "The young man at the tire and service center was so very kind! He was so very helpful, understanding and patient!"
• "Thank you to Andria in the wireless department!!!! She was a pleasure to deal, had a great attitude and she was a breath of fresh air for a phone purchase experience."

Cons:

• "Instead of resolving my concerns, Manager suggest to cancel my membership."
• "Only return took about 1 hour because the woman who worked at customer service is new."
• "The machine timed out for me and another customer instead of tending to our needs they left us to fend for ourself."
• "Management never answers the phone in the store or outside of the store, or pages."
• "Manager is rude and not helpful."
• "The employees are the rudest people."
• "The lady at the exit checking receipts and items is rude and unprofessional."

Store Experience

Pros:

• "We were members for years but then switched to BJ’s because the selection there seemed better, but we recently tried Sam’s again and feel it’s now the superior of the two."
• "Everything is in stock."
• "You scan your items as you put them in the cart, pay for them through the app and walk out of the store!!"
• "Some of the best Pre Black Friday deals."
• "I checked out BJ's and found Sam's to be cleaner, better organized and have more of the items I use."
• "They’re carrying more and more keto foods across the store which we greatly appreciate."
• "The store is big, clean and well organized."

Cons:

• "The Samsclub in Deptford is alright inside but the gas station is a joke."
• "All the years it's been there I can't get over the unsafe design of entrance and the one isle right on a bend with high bushes."
• "Product selection isn't superior either."
• "Don’t get a cart unless you plan on spending $300 minimum."
• "The product pickup kiosk is not well displayed and kind of hidden and not where it is in other Sam's Clubs."
• "Produce area is very tight and difficult to navigate with the massive cart they give you."
• "The door is very dirty."

Value and Pricing

Pros:

• "Cheapest premium gas by 20 cents/gallon."
• "Cheapest gas around, but that means long lines - go during non-busy hours, like before 11am on a weekday."
• "If you have a large family and like to save $$$, it is definitely the way to go."
• "I am a plus member and get great rewards points on my credit card."
• "I would say the membership price of $45 pays for itself in savings, and even the Plus Membership is worth it because of the rewards you will get back ($10 for every $500 spent)."
• "Good prices on the items in this store."
• "The Coca cola from Mexico is the best you will ever taste."

Cons:

• "Check and compare prices before buying because they are not always cheapest or best priced by a long shot."
• "Sam's has gotten away from name brands and stock more and more of their brand, which does keep prices low but the quality isn't always as good."
• "Prices are not competitive for a club."
• "Charge different prices than club 12 miles away."
• "be careful when you shop at sams deptford because last week they over charged my wife 4 times the same product almost $100."