Sam's Club Reviews Summary

Customer Service

Pros:

• "Charlie was organizing people very well and I had a problem with my membership he was too kind he knew a lot about the subject and the best thing is that he is fluent in the Spanish language 😊 that helps a lot because we get so many kinds of people."
• "Customer service women working tonight 11-18-21 was very pleasant and nice she answered all my questions and helped me with my issue of not having my membership card on me."
• "Customer Service representative Dominique was Friendly and efficient and was able to take care of my issue quickly."
• "The staff in Elmsford are always friendly and helpful!"
• "First I have to give a lot of love and shout out to 'Ellen'. It was my first time at this Sam's Club location, and she was so patient and helpful."
• "I personally thanked him today for doing his job and I am so proud to see him every day when I walk in there."
• "Thank you Victor at Sam's Club Elmsford NY!!! you made my day."

Cons:

• "I'm a Sam's Club business card holder and I shop frequently at this club, but lately the customer service has been extremely rude especially with these younger employees and security guard during store closing."
• "For the simple fact that the customer service is poor I wouldn't even return here."
• "Service sucks."
• "The employees are the laziest I've ever had to encounter."
• "Customer Service is soooooooooooooooooooooo slow no matter what they are doing."
• "The customer service is so slow to respond and resolve our issues."
• "They have the worst customer service and management."

Shopping Experience

Pros:

• "We love Sam's Club !! New sushi and meat section is really nice."
• "Well I must say the prices on most of their products are very affordable!!"
• "Shopped at Sam's Club for the first time this afternoon and I left feeling great about my experience."
• "Today, I went to the Sam's Club in Elmsford NY and had a great experience."
• "Prices are great and it's somewhat clean."
• "Veggies and fruits are usually very good."
• "You get very good value and everything is always fresh."

Cons:

• "I would rather have my teeth pulled then come here."
• "Lanes in the middle of the store are way too narrow for carts to pass through, so it gets Frustrating when you have to do it all the time, even backing up out."
• "The parking lot is filled with litter."
• "Today we saw a price of $20.00 per bag. Ridiculous increase."
• "So we open up the Perdue Chicken Cutlet Thin Sliced and it was rotten to the core."
• "Not enough staff and the store is piled with pallets so it's hard to get around."
• "This place is a black hole of your time."

Checkout and Payment

Pros:

• "The best part is the Scan n Go app which is amazing."
• "Scan and Go is a MUST DO! You are in and out so quickly! No lines!"
• "It's easy shopping at Sam's now that they have an app where you can scan your products as you shop pay right through your phone and not stand on any lines."
• "Nothing like not having to wait in line!"
• "Checkout was orderly and the line moved in a timely fashion."
• "The checkout via app is a great idea. Can scan all the items in your cart, pay for it, and show the receipt to the person at the exit."
• "Always a piece of cake and pleasure to order online and curbside pickup at Sam's club."

Cons:

• "When it's time to check out - only 3 lines are open and at least 50 shopping carts snaked around the place."
• "The Scan and Go application of course is not working because the server has probably crashed."
• "They put a great system in place to check out with the app or self checkout. But then you get stuck in a line for 15 min waiting for them to check that you didn't steal anything, defeats the whole self checkout."
• "Perhaps the busiest day of the year and there are only 3 or 4 self check outs opened."
• "This place doesn’t have an express line where someone with 10 items or less can go on to I have to wait for someone buying the whole store for me just to checkout."
• "Ridiculously long lines at the registers because they took away so the cashiers."
• "I had a bad experience this morning, I was looking for juice boxes for kids, they didn't have a single of them."