Faulkner Hyundai Philadelphia Reviews Summary

Customer Service

Pros:

• "Faulkner Hyundai made my experience so easy by being so helpful and patient with me."
• "The service department is extraordinary “five stars” for the customer service and the facilities."
• "Everyone at the dealership was friendly and helpful and we really appreciate it."
• "Great employees and very knowledgeable."
• "Everyone that worked there was incredibly friendly and helpful!"
• "All personnel are friendly, courteous and know their products well."
• "The staff and technicians for this Service Center are amazing."

Cons:

• "Care more about the bottom line than business ethics and properly trained techs and doing right by the customer."
• "Extremely disappointed with Faulkner Hyundai's service department."
• "Very disappointed with Faulkner, you can be sure about one thing, they don’t care about the consumer."
• "Hi I would never recommend anyone to go here unless you’re Caucasian."
• "Do yourself a favor and look elsewhere."
• "Worst customer service! The service dept is basically invisible."
• "When did Faulkner become so rude to customers? Absolutely no customer service."

Sales Experience

Pros:

• "I had such a smooth and effortless experience buying my new car."
• "Very smooth, comfortable experience. I appreciated the no pressure sales approach, friendly attitude and transparent pricing."
• "They took care of me so well. It was my first time purchasing a car and after days and hours of sitting at other dealerships that could not meet me where my price was at let alone find a car that I really loved."
• "Now I have a beautiful, Palisade Limited with a Moonlight Cloud color."
• "She actually personally assisted with helping me pick out a car."
• "Best car buying experience of my entire life !!!!"
• "This was by far the best car buying experience I have ever had."

Cons:

• "They did not even bother to clean it up before handing over."
• "It was really bad. The dealer sold the car they were holding for me."
• "The car was a LEMON/DUD from the very start."
• "Regrettably, after leasing and purchasing multiple vehicles from your dealership, my family and I have decided to sever our association with Faulkner Hyundai."
• "They weren’t negotiating on good faith."
• "Within an hour of purchasing the vehicle, the car began to malfunction."
• "Terrible experience with everyone at this dealership except for my salesman."

Service Department

Pros:

• "Faulkner Hyundai service center always has great service! Johnny Yuen was very attentive."
• "Had an extremely pleasant experience at Faulkner!"
• "Incredibly accommodating staff, clean and comfortable waiting room."
• "The service manager, Mike G, kept me up to date on the latest regarding my vehicle and its repair."
• "The Service Dept at Faulkner has great service."
• "I really trust the people at Hyundai service."
• "Everyone at Faulkner Hyundai Philadelphia Service Dept is so knowledgeable and courteous."