Address: 4465 W Swamp Rd, Doylestown, PA 18902, USA
Phone: +12153458200
Rating: 4.5
based on 335 reviews.
Customer Service
Pros:
"Total transparency, and they really care about the customer and their reputation."
"Fred Beans is top notch in customer service."
"The best customer service!"
"The staff I worked with was very attentive, genuine and professional."
"Everyone was courteous and did what they could to help."
"Very friendly and professional."
"Courteous and professional staff."
Cons:
"They never call us back."
"They haven't called her back or emailed her. Didn't ask how she likes the car or if there's any problems with it nothing."
"They are horrible at communicating and customer service. My mom bought a car from them. They gave her a broken fob."
"Service was very unhelpful."
"They didn't offer any assistance when I brought up this issue."
"Anyone we talked to gave us an attitude."
"Horrible experience with the service department, lets just say if you have free warranty work just pay to take your car somewhere else."
Sales Experience
Pros:
"We are excited to have purchased a vehicle from Fred Beans Hyundai."
"George Snyder is an extremely professional sales person."
"I feel that I was given a good deal."
"They gave me a great deal on the car that I wanted and the process was incredibly smooth."
"The process was very open, transparent and clear."
"The most pleasant car buying experience ever!!"
"From start to finish a very pleasant experience."
Cons:
"The lady there was not ready to listen and insisting the option is not enabled. After some argument she booked an appointment to have the car checked and that too after 40 days."
"They messed up the paperwork on my vehicle purchase."
"I have never experienced someone so rude and disrespectful as the Sales Manager, Daniel Lynch."
"Daniel was quoting us 35% over the high-end suggested price on reputable website."
"The only negative part of my purchase was how the finance area pushes all the warranty options, even when I stated that I was not interested in them."
"Good experience in sales, finance is HORRIBLE."
"Bought a great car but the business manager said one thing the sales assistant said another and the new car manager said something else.... seems like they weren't on the same page the whole time we were there."
Post-Purchase Support
Pros:
"He followed up with us after the sale."
"One of the sales managers, Brent, was incredibly attentive and took care of everything I brought up with him even after the sale was complete."
"Immediately service ordered the pump, and installed it all the day after it came in, and because of the warranty it didn’t cost me a thing."
"Harley Kramberger, the Assistant Service Manager, facilitated the process through an extended warranty on my car and communicated with me every step of the way!"
"David Roberts was amazing to work with not only during the car buying process but even after; long after."
"Even after I purchased the car he has been available to answer my questions as they pop up."
"The service team and John Kudzmas was an absolute pleasure to work with."
Cons:
"I was shocked when I saw others who we’re waiting 2 or more hours after taking their car in!"
"When it was time to get my car (Tucson 2018), They gave me my receipt and it didn't say anything about a tire rotation which should have been Included in My car care package as the service advisor verbally confirmed it would be."
"After months of terrible customer service and being thrown around in circles I was told that Hyundai corporate had rejected my request to fix the paint which was a result of faulty manufacturing."
"Need new transmission after 5.5 years due to defect...Sitting without my car for 4 weeks, no rental."
"Horrible experience with the service department, lets just say if you have free warranty work just pay to take your car somewhere else."
"Service center is just not good service."
"Absolutely horrible experience at the service desk at Fred Beans Hyundai."
Facility & Amenities
Pros:
"They have very nice waiting lounge area with lots of seating, office desks and fast internet!"
"The waiting area was clean and they also have guest Wi-Fi. Overall, good customer service."
"Their facility is well organized, fast and super clean."
"Everyone was friendly and helpful and the paperwork went smoothly."
Cons:
"Genesis Beware! Tried to make appt there for tire rotation, was told to take back to where I bought as they don't have the tools to work on my model."
"The only piece of constructive criticism I'd add is that the detailing on the certified pre-owned car I purchased wasn't done as well as I would've liked."
"These reviews look like BOUGHT. Still Haven't got my plates yet after 3 months."
"I find it completely unacceptable how Dave from the service department treated my grandmother earlier today."