Sansone Hyundai Reviews Summary

Customer Service

Pros:

• "Also Terry Chung who is the Business Manager, made the financial process very easy."
• "They were willing to help us get the price down to where we were comfortable and were very nice."
• "I found the service staff to be friendly and helpful, and repairs on my car were completed as quickly as possible."
• "Always a pleasure to work with Bryan Taylor at Hyundai."
• "Everyone (down to the woman taking my payments) were kind and helpful."
• "Joe S. was an excellent salesman and went above and beyond to ensure he could provide me with the best deal possible."
• "The sales guy Manny, the manager, the finance guy Terry, and even the cafe staff were all great."

Cons:

• "They literally scammed me into showing up to their dealership."
• "He showed no real interest in trying to assist me."
• "they don’t listen to you if you’re a woman, they lie and say they performed diagnostics when they didn’t."
• "BUT THE managers were fraudulent and dishonest game show hosts."
• "The prices of the site were totally different from what was shown by the seller!"
• "They’re always saying that they’re understaff."
• "He strictly dismissed me, stating he can’t help me there was nothing for me here."

Dealership Experience

Pros:

• "This was the best experience I've ever had at a dealership, hands down."
• "Dan was our sales rep and he was super knowledgeable and helpful."
• "One of the biggest selections of used & new hyundais in New Jersey."
• "This was the most organized dealership I’ve ever been to."
• "Allen K... No Hard Sell, no pressure totally relaxed environment."
• "His customer service skills are 10/10 making me feel confident and comfortable to return for any other work needed."
• "Brian Taylor is one of the best car guides I have ever had the pleasure of doing business with."

Cons:

• "I am no longer happy over with my experience I will buy my next vehicle elsewhere."
• "Next time I look for a Hyundai I may drive the 2 hours just to speak to a FANTASTIC group of people that actually care."
• "I will travel further just to NOT use this dealership."
• "I give to this place -0."
• "All the staff that assisted me was nice but I've gone back 4 times due to the check engine light coming on with the same code."
• "The showroom is pretty small, very few cars in the showroom and it didn't feel very welcoming."
• "I have been a loyal customer for many years but the service that I have received in the last two months have been horrific."

Financial Process

Pros:

• "Worked with Terry Chung for the financing and he we great also. No pressure, explained all the options we could get and the price points."
• "Mike the finance guy explained everything and answered all our questions in language we could understand, and made a notoriously arduous process as easy as possible."
• "The manager, Michael, was able to address any concerns I had about financing my car and provided everything in a very straight forward way."
• "When we got to finance, my husband warned me that finance tends to be pushy about adding additional coverage options, but we met with Terry and it was the total opposite experience."
• "Ben in finance worked his magic to get me the best deal."
• "Had an amazing experience with Salesperson Manny Kim and General Manager Eric Bennett."
• "Shout out specifically to Allen for making us comfortable, went out of his way to make sure we were totally happy with the purchase."

Cons:

• "Had the oil changed which turned out to be a $216.00 charge."
• "What disappointed me was that they added $2K for 'Certified Cost' to purchase vehicle with CPO status."
• "Also they charge additional fee to pay with credit card, even when the payment application they use doesn't work sometimes."
• "They have never refunded the tire warranty like they promised."
• "They supposedly 'require' you to pay for the etch on every car they sell, and they have DOUBLE the state average for 'Doc' fees."
• "I have the tire and rim package. Sansone refuses to honor the contract I paid for."
• "They expected me to pay 46k for it claiming I was upside down HOW?"