Lynnes Hyundai Reviews Summary

Customer Service

Pros:

• "I recently had the pleasure of visiting Lynne’s Hyundai for service on my car, and I must say, the experience was nothing short of outstanding."
• "Additionally, I was pleasantly surprised when they offered me an Uber ride to get home and back to the dealership once my car was ready."
• "Everyone at Lynnes is Friendly and helpful, and most likely they’re the ones who’ll be able to help you when others can’t or won’t."
• "The Customer Service dept team was ready for me and looked up what I needed to be done for my service on that day."
• "I highly recommend Rafael and Lynnes Hyundai for their outstanding service and dedication to customer satisfaction."
• "I recently had a fantastic experience at Lynn Hyundai, NJ, largely thanks to George."
• "Izzy always listens to my concerns, provides the best information in my sonata and tries to get the job done as quickly as possible."

Cons:

• "They give me the wrong estimate for the repairs."
• "Never going to this dealer again."
• "This Lynne's Hyundai in Bloomfield has the worst customer service."
• "They have the worst customer service, I would not recommend them to anyone!"
• "I have been calling to get updates on my vehicle and I have gotten nothing but runaround or I’m getting the phone call hung up on me."
• "No communication across departments, excuses, and the worst part is that I have to bring my car back."
• "Trash Customer Service They Take The Whole Day 7 Hours For A Simple Oil Change."

Sales Experience

Pros:

• "After car shopping for days and facing a few dead ends we ended up at Lynne’s Hyundai with David as a salesman and a beautiful 2020 Veloster N."
• "Working with Axel Lopez was the opposite (in the best way!) of past interactions at other dealerships."
• "David sold me a 2021 Hyundai Elantra n line... Great attitude and very helpful!"
• "Raphael (Sales Rep) was knowledgeable, patient and forthcoming with the information I needed."
• "I recently purchased a car from this establishment and the service was superior."
• "I was very happy with the deal we made!"
• "Mr.maliq was a great sales representative he took me thru each step explained everything made the sales nice friendly and comfortable."

Cons:

• "I am certain that he was able to tell over the phone that I am both young and a woman, and as such, felt comfortable speaking that way to me."
• "We have bought a new car from this dealer... 2 months later we still don't have the plates."
• "I am still waiting for the registration, and attempts to seek assistance have proven unsuccessful."
• "The manager's attitude was notably arrogant and dismissive, making the situation even more difficult."
• "Joseph Cassese was the first sales manager I dealt with, he gave me wrong information."
• "I bought a supposed “certified pre-owned” Hyundai Tucson 2019 from Lynne’s Hyundai. And the car has been nothing but a money pit."
• "I bought a car from here last month and it was the most terrible experience ever."

Communication & Professionalism

Pros:

• "He was very professional and knowledgeable about my car."
• "I recently had the pleasure of working with Jeremy at the Hyundai dealership, and I can't recommend him enough."
• "He took the time to understand my needs and preferences, providing detailed information and answering all my questions patiently."
• "Thomas treated me with kindness, professionalism, extra care and laughter!"
• "Very professional. Manager of Hyundai was also very personable."
• "The service team took the time to explain in detail what was being done to my car, ensuring that I understood the process every step of the way."
• "He was calm and supportive on the test drive."

Cons:

• "The entire experience highlighted a severe lack of coordination and communication within the dealership."
• "They responded to us, rather unprofessionally in language, through text."
• "This dealership is unprofessional, exceptionally expensive, and not worth your time."
• "If I only knew how bad the service was here my car wouldn’t have been taken here."
• "After not having any communication with Fernando for six days I emailed his boss, David Nash."
• "Response was not prompt, and frustrating."
• "Izzy has poor customer skills and didn't know his job entirely."