Address: 405 Barnegat Rd, NJ-72, Manahawkin, NJ 08050, USA
Phone: +16095978083
Rating: 4.7
based on 218 reviews.
Customer Service
Pros:
"They have great customer service but I tried to re schedule change today and they gave me a huge snappy attitude over the phone."
"When contacted the next day after the repair he was pleasant."
"Talking with John in finance was like talking with an old friend!"
"Probably the best service experience I've ever had."
"I would recommend this dealer to everyone because the people are personable and relaxed, and make the whole car buying process as painless as possible."
"That is good customer service."
"Our salesman John was so professional, and yet caring enough to go above and beyond helping and explaining everything about the car, warranty and payment."
Cons:
"They were short staff."
"They told me nothing was wrong. I again brought it in and they tell me nothing is wrong because the computer is not showing anything."
"Never had an experience where you call and no one answers the phone during business hours."
"Every time I called and left a message for appointments nobody ever returned my call."
"Only disappointment was trying to make the appointment. Called at least 6-7 times, left message but never received a call back."
"Mainly the lack of updates and no one answering the phone."
"I left repeated voicemails with my phone number to call me back on and I would not get a call back."
Sales Experience
Pros:
"Robert Gonzalez was my sales person. Felt comfortable with him immediately."
"We thank ownership and management also for making buying at Causeway LOTSA fun, and SUPER easy."
"Freddy is the best! I always refer him for a reason."
"More than willing to help guide in finding the best vehicle, specifically tailored to the needs of (in this case) my sister in law and helped her explore various options for leasing."
"The salesman was nice and knowledgeable. There was no pressure."
"He didn't pressure me into a purchase at all and most importantly was very honest and upfront with everything."
"Our salesperson, Antonio, was knowledgeable, personable and extremely patient as we took quite a while to decide on our best option."
Cons:
"AT THE DEALER, THEY JUST KEEP PUSHING EXTENDED WARRANTY... AT CORPORATE, THEY MAIL YOU YOUR ACCOUNT NUMBER - AFTER YOUR PAYMENT IS DUE IN ORDER TO SCAM LATE FEES INTO THEIR REVENUE STREAM."
"I had a pretty bad experience at this dealership. The treatment shown by the sales person was pretty cold."
"Long story short, they deceived me about the pre-existing damage to the used car I bought from them."
"The dealership did not prep the vehicle before it was sold or they just wanted to make the sale and didn't care."
"I was not going to write a review but the whole entirety of the experience was single handily the worst customer service experience I have ever received."
"I will not be recommending anyone to go to Hyundai Causeway because of the awful customer service."
"When my vehicle ultimately got towed it was in the Ford lot, not Hyundai."
Service Quality
Pros:
"Great job went in a problem with no appointments took the could not find the problem right away gave us a ride home."
"The service was fine, and an agreement that had been agreed to on an issue was honored."
"I took my wife's Hyundai Santa Fe in for an open recall, a couple of weeks back. The service writer, who I've dealt with numerous times, provided me with exceptional customer service."
"The quality of the repair work was outstanding."
"Warren took care of all the service for our Santa Fe. The check in was efficient, completed quickly and answered all my questions."
"The service department team was courteous and very professional."
"Service was quick and customer service also."
Cons:
"They said I could make another appt."
"Got there at my appt. and was told it was a two hour wait."
"Service was not acceptable. New car taken 3 times for repair."
"Canceled my service contract that was already paid for without notice, and without my authorization."
"Didn't have my vehicle diagnosed until 10 working days all the while no one was keeping me updated or picking up the phone."
"Went for an oil change 3 times now since I've bought the Sana Cruz and all 3 times oil was low almost a full quarter."
"We struck a deer and had to have body work done... The warning lights returned and so we had to have the car back to the shop for three or four more days."
Facility and Comfort
Pros:
"Very nice new waiting room and I didn't wait long; easy, breezy."
"The lounge area was clean and comfortable."
"The service area is client oriented with coffee, cell phone chargers and TV."
"The reception area was clean and welcoming, making the brief wait comfortable."
"Always a very good experience at the Service Center."
"Small and friendly atmosphere."
"Everything was straight forward with price and they treated my wife and me with respect."