Oteri's Italian Bakery Reviews Summary

Cake Quality

Pros:

• "Every cake we ever got was flawless."
• "Bought 2 birthday cakes for my kid's bday party, on the same day they did a great job on design n taste."
• "Most cannoli shells become soggy shortly after being filled. Not this one."
• "Cakes are delicious."
• "Oteri's bakery has made the majority of my children's birthday baked goods. They are all very tasty and fresh all the time."
• "I have ordered birthday cakes and assorted cookies for over 25yrs.,Everything is made to perfection."
• "Ordered a 30th birthday (strawberry short cake) for my son Gregory to be delivered via uber eats and the cake itself was delicious."

Cons:

• "The quality of the cake I purchased was not even near those cakes from any supermarket."
• "The final cake was very amateur and fell apart."
• "The cake was supposed to be chocolate and it was yellow and tasted stale."
• "By far the worst strawberry shortcake I’ve ever had."
• "The cake was not sweet and was very dry and tasteless."
• "The cakes were beautiful but they were rock hard and dry I couldn't even get my fork thru my carrot cake."
• "The cake tasted awful."

Customer Service

Pros:

• "Awesome staff. Even with the place so crowded they are so friendly, on point and ready to help."
• "The staff were super friendly."
• "Staff members were really nice."
• "The staff is wonderful with helping to ensure you get the cake you want."
• "Another manager named Liz was there. She was polite and listened to us and we came to an agreement."
• "The young lady that waited on me was accommodating and nice."
• "The girl at the counter was great and helpful."

Cons:

• "This place is very unprofessional in the way they handle problems."
• "I called the bakery and explained the issues that I had with the cake and they explained that there was nothing that they can do."
• "The customer service was horrible and the owner hides behind the employees."
• "I have never experienced such HORRIBLE customer service."
• "Customer service sucks! You walk in, no one addresses you, they do not value or respect your time."
• "Very unprofessional! First time customer and I do not recommend."
• "The worker was so ghetto and ratcheted."

Order Accuracy and Management

Pros:

• "I have been going to this place since my son was one years old and he's 36 years old now."
• "I have been ordering cakes from Oteri's for over 15yrs and they never disappoint."
• "Been coming to Oteri's on 5th for over 15 years and never had a bad cake."
• "I decided to give this bakery another chance based on prices being reasonable."
• "Pickup dates and time have always been accurate."
• "They had the birthday cake right there ready & fresh as a walk in order !!"
• "I've been going here for 20+ years I am always pleased with the quality of my orders!"

Cons:

• "Was really disappointed with this place! I've ordered from here twice, and both times they've messed up my order."
• "Fail again, I keep giving this place my money and im never satisfied."
• "I would never purchase anything from their bakery again."
• "Ordered a cake about three weeks in advance for a baby shower only to get there the day of to pick the cake up and find out that it was not made."
• "I used to use this bakery for every event. I have not order from the woodland ave location without issue yet."
• "Ordered my sons birthday cake 2 months ago for today and it's still not ready!"
• "I ordered 24 cupcakes over the phone. Two hours later I went to pay for them and they didn't have the order."

Hygiene and Professionalism

Pros:

• "Everyone wears gloves and hair nets when working with our pastries."

Cons:

• "I stopped going after last summer 2022 when I stopped by for treats and there were so many Flys flying inside of the display on the cakes."
• "In the process of waiting on my cake i realize the young girl behind the glass decorating a cake with no gloves."
• "The eclair had mold on the bottom of it."
• "They are selling dry molded strawberry shortcakes."
• "After ordering a cake for my kids father that was full of hair and had all my guest sick long strands of hair baked in the cake."

Price and Value

Pros:

• "They take snap so that’s a good deal."
• "I buy thank you gifts from there at an affordable price."
• "Cakes, cupcakes, or any sweets from there are always delicious. Cupcakes are ~$1.50."
• "I was quoted $30 for a 7 inch square cake which I deem fair."

Cons:

• "There is a $10 charge to use the card though."
• "I was charged an extra $10 dollars for a unicorn horn and it was not on the cake."
• "I was over charged on my last visit. Since when are the raisin cinnamon buns 1 dollar a piece?"
• "I was ripped off almost $70."
• "And PLUS they are charging 4% of the total for the card using customers!!"
• "In March my order was $30 today they were $60."
• "They tried charging her nearly $700."