Magnolia Bakery Reviews Summary

Banana Pudding

Pros:

• "But I got my usual banana pudding. It was great."
• "Really kind staff and the banana pudding lives up the hype."
• "Make sure you find time to go to a Magnolia Bakery while you're in New York. It's a must, and get their banana pudding."
• "The banana pudding really is delicious."
• "They have the best banana pudding I've ever had so far."
• "Great place. They're known for their banana pudding but their other bake goods are great too like German chocolate cake and lemon bars."
• "The classic banana pudding is always a favorite!"

Cons:

• "Good banana pudding but need to do better with customer service, no greeting, no thank you."
• "The banana pudding was still good but nothing special whatsoever."
• "Quality of the banana pudding has severely deteriorated, wouldn't recommend spending your money here."
• "The 'banana pudding' from this location had no bananas nor any actual pudding only whipped cream and hard vanilla wafers....never again"
• "Bought banana pudding here since that was what they were known for. Very disappointed."
• "The banana pudding was really nothing special about it like other yelpers said."
• "The last batch I had was more pudding and very few bananas or cookies...it was also a bit too sweet."

Customer Service

Pros:

• "Free samples of cheese and coldcuts while I waited was very thoughtful."
• "The staff are friendly and patient and gave me a chance to check out their display windows multiple times before I was able to make a decision."
• "Service was good and efficient."
• "Sales representative took my order over the phone he was extremely nice, patient and Informative."
• "Staff is always welcoming, kind, and helpful."
• "Great customer service and I have always been greeted with a smile, the staff is amazing."
• "The cashier Sharief was very kind and has great customer service skills."

Cons:

• "Ordering process was a bit confusing as nobody came up and asked me what I wanted."
• "Service needs to be a lot better."
• "The cashier this evening was sullen, indifferent, and unable to look at you though out the exchange of money."
• "The guy who took my order yesterday for cupcakes literally sighed and rolled his eyes at me the entire time."
• "The server not so much. she had an attitude."
• "Upon explaining the issue I was rudely dismissed."
• "The woman who took my order had an attitude and talked to me as if she didn't want to be there."

Location & Atmosphere

Pros:

• "This place is a classic for a reason!"
• "Great location for this New York City staple."
• "Awesome place. I went there with my mother in-law. The environment was great."
• "Very wonderful place, cakes and need I say the banana pudding is to die for."
• "Location is convenient."
• "To call it good or great is still an understatement. This place and its eats are magnificent."
• "Lots of seating and the interior is very charming and cozy."

Cons:

• "Parking is street or expensive overpriced parking lots a few blocks away."
• "Spent a decent amount of money and was then told that the restrooms are not open to customers."
• "No restroom for costumers."
• "Looks nice but no indoor seating allowed due to COVID."
• "If you want to enjoy your food comfortably, do not come here. The A/C has been broken for months."
• "The negative, the place doesn't look kept."
• "Unfortunately, it's a tourist trap of a bakery."

Product Quality

Pros:

• "The cheese cake they have there is really good. Definitely try that."
• "Pudding of the month (strawberry shortcake) was delicious!!!"
• "The cinnamon sugar donut ball rolls are excellent and my preferred bakery item."
• "Their frosting is something special. It is like biting into a cloud, a not-too-sweet cloud."
• "The ingredients on the vanilla cheesecake are simple and great!"
• "The key lime cheesecake was sublime."
• "The chocolate cake that I ordered was great."