Buttermilk Bakeshop Reviews Summary

Customer Service

Pros:

• "I also loved the back and forth communication between myself and Katy, and her wanting to make sure that this moment was special to my daughter."
• "Katie generously offered to put together all 120 cupcake papers - what an angel!"
• "The team at the bakeshop communicates well and efficiently via email."
• "They are responsive and responsible. One less thing to stress about."
• "I wanted to reach out and extend my sincere appreciation for your OUTSTANDING customer service this weekend."
• "You drove over 45 minutes, in the POURING rain, to come and spend time to fix the minor issue with the cake."
• "Katie immediately stepped up, called for reinforcement and remade the entire order!!!"

Cons:

• "We saw an apple crumb pastry and asked for it but got a lemon bar instead."
• "They forgot to inscribe the happy birthday message I'd emailed them."
• "A woman with dark hair scowled at me and said 'No' abruptly as if I was bothering her."
• "They said they would have the manager call me but never received the call."
• "I felt like I was a huge bother when I placed my order."
• "Cookies are delicious but their customer services is none existing."
• "I really wanted to visit this place in the future but I would rather spend my money elsewhere."

Cake Quality

Pros:

• "They did a fantastic job in just a few minutes while we waited."
• "I ordered 2 cakes for my daughters birthdays, and they were not only STUNNING, but delicious as well."
• "The hazelnut buttercream made all the difference."
• "Delicious AND so well decorated."
• "The cake was absolutely delicious. We are so grateful to Buttermilk for making this birthday so special for us!!"
• "The cakes are always scrumptious, well-priced and Katy the owner is always so amazingly accommodating in terms of the cake themes."
• "They made a gorgeous, delicious (and even gluten free!) Ultimate Birthday Cake for her."

Cons:

• "When I tried the cake it was very dry and dense."
• "Not worth the price 110 dollars for a one tier cake and no design just a name on it and they put 3 roses on it."
• "The only thing we didn’t like was the frosting of the rainbow cake in the jar, it was way too sweet to be enjoyable."
• "Unfortunately the cake did not taste as good as it looked and was extremely dense and rubbery and the frosting way too sweet!"
• "The cake from the inside is dry it is not moist at all."
• "This was a massive amount of frosting. I really had to scrape it out to get to the cake."
• "Might be the worst cake I have ever had."

Design and Customization

Pros:

• "My custom cake turned out better than I expected and it tasted wonderfully delicious!!"
• "They baked the most BEAUTIFUL/FUN, and Delicious custom Hawaiian themed birthday cake!"
• "The cake got compliments for both its look and taste all night."
• "Our wedding cake was absolutely gorgeous and more importantly delicious."
• "The most beautiful and delicious cake!!"
• "Look how SPECTACULAR this custom, all-edible, cake is!!!"
• "The cake looked better than the picture I emailed Katy, the owner."