Empire Hyundai of Jamaica Reviews Summary

Customer Service

Pros:

• "The salesperson that attended us was Niel, very polite, well spoken gentleman."
• "Sophie was super super super helpful to me and the manager, Tristan great and honest guy."
• "The atmosphere was vibrant, with knowledgeable employees who are willing to do anything to help in any way possible and set out the right deal for a vehicle of your liking."
• "All the staff were courteous and attentive to any questions or concerns."
• "While at the location I had a great experience with everyone I encountered and dealt with. Courtesy, Professionalism, Friendly."
• "All the employees were super helpful and polite and had nothing but a willingness to assist customers and help out with anything I needed."
• "The entire staff is knowledgeable, professional, friendly, patient and caring."

Cons:

• "Literally worst dealership I have ever been to... They were so close to scamming us out of 6k extra."
• "One of their sales lady was offering me $17,000 extra from original sticker price!"
• "The Manager was so arrogant that saying my math is off."
• "They lie so much and the sales rep continued to tell us one untrue 'fact' after another."
• "Horrible experience and biggest waste of time."
• "The attitude and representation of the people that work inside is not professional."
• "If you are looking for honest deals, you might want to avoid this dealership."

Sales Experience

Pros:

• "I had a great experience at this dealership, Ali was a huge help and worked with me to find the perfect car."
• "I am beyond grateful for everything they did. Surely I am very satisfied with the outcome and happy with my TUCSON."
• "So happy with my purchase!!!"
• "Paul Munroe... definitely made my first time paying experience a breeze."
• "Jack McGovern was super knowledgeable in my search to find the perfect car."
• "Christopher Sumba was a great salesman and he helped us through the process of getting our car!"
• "We got everything done in 2-3 hours (which was completely amazing!)"

Cons:

• "They refused to sell me a car at the price listed on their website because I was paying cash."
• "Robert sorrenti charge extra fees and he didn't explain the deal just said we want to ear I am very unsatisfied and don't recommend empire hyundai."
• "After traveling 1.5hrs to see it, we got there and it wasn't."
• "Will never come again and will not refer to any friends, family or known!"
• "However, when it comes down to talking about the leasing price negotiation process, everything shifted to downfall."
• "One word, 'dishonest'. I approach this dealership to purchase a hybrid... they upped the price by approx. $3k."
• "The dealer is in fact new and trying to make up in numbers with fees so whatever they get you to put down may double in 'fees' and what not by the time you sign."

Financial Services

Pros:

• "Victor... also gave me really great financial advice on how to properly budget my car insurance."
• "Thank you to the team at Empire Hyundai for the smooth experience of getting me into my new vehicle."
• "Paul Monroe was phenomenal... made my car buying process very simple and straightforward."
• "Sully was absolutely amazing breaking down the finances for us and helping us decide the best package based on our preferences."
• "Accountant and financial wizard Ali R. Did his magic and got me the best deal."
• "The Credit Manager Tony discussed financing options and finally settled on the Bank and Terms."
• "Ali provided some of the best customer service I’ve ever had."