"The customer service and personal experience with this dealership is incomparable."
"The staff at the dealership treated us with respect and made us feel valued as repeat customers."
"He was friendly and professional throughout the process."
"Overall, it was a pleasant experience with excellent customer service, reaffirming my decision to return for a second transaction."
"He went above and beyond to provide exceptional customer service."
"Everyone was professional, knowledgeable and straight to the point."
"The staff, particularly Moe (Nephew) and the finance manager Nick, were very helpful."
Cons:
"This dealership is not just over priced but they are literally robbing you."
"Avoid here at all costs."
"I would not advice to anyone to buy a car from this place."
"I highly recommend you NEVER use the service department, they are straight up liars."
"Run away !!"
"Stay away from these people with the fake reviews."
"Obviously this establishment doesn’t care about the customer and looks to rob you."
Sales Experience
Pros:
"I would recommend this dealer for those looking for a new car."
"Awesome experience got my first car with the help of Nephew Moe."
"I highly recommend Hyundai of Bayridge."
"I'm very happy with mine."
"I had the pleasure of being helped by Nephew Moe."
"Really great experience with the Hyundai city sales crew."
"I had the best experience I have ever had with any car dealership actually with any business ever."
Cons:
"The $48k used car I bought wasn't detailed at all. Inside or out."
"They tried to sneak in two 'packages' for $995 each without telling me."
"Just don’t waste your time going there and dealing with people that want to get more money from you but don’t respect you as a client."
"We had a very unpleasant experience with the sales rep Ray."
"The worst most Terrible place! Bad service!"
"Salesman by name Frank and his manager Ahmed are scammers."
"They asked her to put a $100 refundable deposit... They didn't return the deposit."
Financial Transparency
Pros:
"Their approach is one of professionalism, transparency and respect."
"I found bay ridge Hyundai to be the best bang for the buck and terms of quality and transparency."
"Nick worked the financial side and created a very reasonable package, which was my biggest worry coming from out-of-state."
"He was able to answer all my questions and was transparent about everything."
"Not only they were able to find a car within my budget they thoroughly went through all the safety features, warranties and answered any question I had."
"I closed my purchase with Rohan from finance, he was so personable and very informative."
"Also, Nick the Finance Manager was very respectful and explained all of the paperwork thoroughly."
Cons:
"I was led to believe that finance was better than paying cash. So after owning the car for 5 days I accrued over 6k in finance fees."
"Another lady said that the list price is for those who finance the car. So if i want to pay cash the price going to be higher."
"The manager quoted me a monthly lease price of $1250 with $5000 down or $830 a month with $15,000 for lease on a sticker price of $54000."
"Adding up some B.S. fees in amount of $2800 for 'preparation' and 'used car inspections' to car list price $13499."
"Sales rep Ray gave us the price of the car written on a small paper stated that’s the MSRP, I even confirmed with him verbally if that’s the MSRP for the car. His response was yes, so we agreed on the price. Later he went to speak with his manager and came back with the “breakdown” of all the fees and changed the wording “MSRP” to “Market Value Selling Price”."
"Dealer could not locate the second key for a new car and told me to get a new key made and send them the bill. I’m still waiting for a reimbursement over a month later."
"I was not aware that I was charged for extended warranty. It wasn’t even brought up to me during the 2 visits I was over there."