Fred Beans Honda Of Abington Reviews Summary

Category: Honda dealer

Address: 1543 Easton Rd, Abington, PA 19001, USA

Phone: +12156577050

Rating: 4.3
based on 503 reviews.

Customer Service

Pros:

  • "Juan represented the brand well. May he be blessed in his career with you all."
  • "The salesman are great and very friendly, and I am happy with my new pilot."
  • "Everyone there was so friendly."
  • "Mark the car dealer was very nice, attentive and answered all our questions without being pushy."
  • "Carlos Torres at Honda of Abington was incredibly polite and professional."
  • "I had an exceptional experience with Carlos at Honda of Abington while purchasing our first car."
  • "I had such a fantastic experience with Sussman Honda."

Cons:

  • "Was very disappointed in our visit to this dealership."
  • "I quit having maintenance done there years ago due to the dealership’s high pressure tactics and big bills."
  • "The service center was awful. They initially misdiagnosed my car."
  • "Avoid Honda of Abington unless you want the 1975 kick the tires and buy right now or get out experience!"
  • "The dealership failed to respond to three attempts to make contact in order to schedule recall work."
  • "Unprofessional staff unable to replace a tire professionally."
  • "Appointments are difficult to make in a timely manner. Usually, there's a two to four week wait to get your car seen."

Car Buying Experience

Pros:

  • "Great experience finding the right car for the family."
  • "Thanks Honda of Abington for getting my first car in USA."
  • "I Highly recommend him if anyone needs any help or anything with a car, he kept it straight forward and simple with me which was very much appreciated."
  • "I ended up with the exact car I wanted at a price that I was comfortable with."
  • "It was quick, hassle free and they were not pushing you into getting a vehicle right away."
  • "I bought my first Subaru here! I met with Derrick Ferrell and it was a big shift from the other dealerships."
  • "I had the best experience purchasing a new car at Honda of Abington."

Cons:

  • "Do not buy any car from this Sussman."
  • "Every aspect of my purchase from this place has been a nightmare, but the crowning achievement is that they appear to have lost my title."
  • "Purchased a 2024 pilot from Jose yesterday, and although it started out a little slow (not Jose’s fault), and my trade value was a bit off, it got better as time went on."
  • "We are then informed that the car has already been sold."
  • "I would not recommend this dealership."
  • "Finally he told us that this 'deal is getting too weird we don't want to do business with you.'"
  • "The glowing 5-star reviews look somewhat suspicious alongside the 1-star reviews."

Service Quality

Pros:

  • "They actually put together my fragmented key, drove at the TJ parking lot and were able to restart my car and bring it to the dealership."
  • "I think so much of this dealership I will even go back there for service even though it's an hour away."
  • "They were honest and upfront with their pricing and were true to their word."
  • "Very professional very transparent, service was excellent."
  • "We are servicing our 2 cars (Hondas) for the last 8 years at Sussman Honda, and it was always great quality, great service."
  • "All work was always completed very quickly. Great experience all around. Highly recommend."
  • "I'm very happy with the service."

Cons:

  • "Next issue was oil change, the next day I notice oil leak under the car on my garage floor."
  • "They definitely knew this was a problem if they did the thorough inspection they claim to do on trades before reselling."
  • "Purchased a used car with bad rear bearings which will cost over $500 each side to fix."
  • "This dude is horribly inefficient!"
  • "Horrible dealer! Service is bad!"
  • "Worst service department EVER."
  • "The car's registration is expiring tomorrow and they don't know what happened to the title."

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