Millennium Honda Reviews Summary

Customer Service

Pros:

• "Tom K was very attentive while my vehicle was being serviced."
• "Orlando the service rep is the nicest person."
• "Tom K really came through and did a full inspection of my car and diagnosed the problem right away."
• "Great dealership. Staff is friendly and efficient."
• "Tom K. & Tara Robinson is extremely helpful."
• "Orlando my advisor was amazing he walked me through the entire process made it a nice and easy process."
• "Customer service was really good with Tom K."

Cons:

• "I DO NOT RECOMMEND this Honda at allll. Go to any other Honda on Long Island besides this one!!!!"
• "They have no idea what customer service is and the value of such."
• "I had a terrible experience with the sales person."
• "Horrible service. Went there at 12pm no one helped me until 1:30pm."
• "The lack of communication from the staff regarding the delay was unprofessional."
• "Worst service advisors ever. Biggest con artists."
• "Service advisor had no idea what he’s doing."

Sales Experience

Pros:

• "I recently bought my 2018 Accord at Millennium Honda in October, and I had a great experience!"
• "I’ve never had such a good experience in any of my 20 years of leasing cars."
• "I bought a Honda accord today and the salesman Jorge walked me to the car and continued his awesome service."
• "Jorge in particular spent time going over the new (to me) features of the car and patiently answered every question I had."
• "This dealership was great, it was very busy the day I went and I can see now why."
• "Was shopping for a Honda Civic and returned to Millennium Honda. Zeeshan Majid was extremely helpful."
• "such a great place to buy a car. we told J Garica what we wanted and he showed us exactly what we asked."

Cons:

• "Unbelievable, this dealer is greedy and nasty."
• "The sales manager or whatever his title is, is very pushy and had an attitude."
• "Then there’s a 3% surcharge for using a credit card as if they are not making enough on the sale."
• "This is a bait and switch shop."
• "Biggest waste of time. The sales team here is taking advantage of people."
• "When you have finally agreed with the sales person about price and monthly payments and even the mark-up, it will suddenly change when the transactions goes to the finance manager."
• "I feel like I was just scammed again."

Service Quality

Pros:

• "Outstanding service department!!"
• "He also did an amazing job saving me a good bit of money with service discounts as I am a long time service center customer."
• "My Sales Representative, Justin was mindful of my time and worked with me via text message almost exclusively to get the deal done."
• "Tom K. The customer service representative was knowledgeable, addressed my concerns as well as provided me exceptional customer service."
• "I truly appreciate the service I been receiving Tom K at Millennium Honda service department."
• "While I normally do not give out five star reviews unless truly earned, I can say with confidence that Tom K. definitely deserves all five at Millennium Honda’s service department."
• "I'm so grateful I was working with Gilda White. She was very knowledgeable and patient."