Faulkner Honda Of Doylestown Reviews Summary

Customer Service

Pros:

• "The staffs are approachable, helpful, and accommodating."
• "Everyone was welcoming and helpful."
• "Every single member of the staff is kind and helpful."
• "The employees are friendly and courteous."
• "The staff was incredibly helpful and friendly."
• "The facility was clean, organized and the staff was super helpful."
• "We were greatly impressed with the staff at Faulkner."

Cons:

• "Absolutely horrible service, I blame Faulkner for this because when this dealership was Keenan Honda it was the best service I have had."
• "Manager has yet to respond after multiple attempts to contact."
• "However, when it came time for a payment, I was charged for my state inspection when I was told when I purchased my car, the state inspections would be free."
• "Don't bring your vehicle here and I'll tell you why, my gf brought her vehicle there to get inspected and they told her she needed 7500$ in repairs to get it inspected and that she should just trade it in and get a new vehicle."

Sales Experience

Pros:

• "Faulkner Honda was wonderful through the entire process of leasing my new CRV."
• "The entire process from sales to finance was the easiest thing I have ever done."
• "The entire process, from test drive to signing the paperwork, was efficient and stress-free."
• "The team at Faulkner went above and beyond to make my car-buying experience smooth and enjoyable."
• "The entire team there really makes the customer feel welcome and not just a sale."
• "The dealership atmosphere was welcoming, and we never felt pressured."
• "From start to finish, this was an excellent, and surprisingly pleasant car buying experience."

Cons:

• "Buying a vehicle was not always my favorite thing to do because of high pressure sales people."
• "After visiting several other dealerships in the past weeks and feeling uneasy and almost nauseous with the pressure applied, and toward cars I wasn’t even interested in I was feeling hopeless."
• "I was not expecting to leave out the same day with a car I test drove."
• "Disappointed Faulkner did not honor the tire repair insurance, because the tire while in an acceptable range showed excessive wear."

Vehicle Service and Maintenance

Pros:

• "The service department is efficient and the process has been smooth and quick when I have been there for service and inspection."
• "Very efficient service with a comfortable waiting room."
• "Service here is always top notch, but having Ashley as my service advisor makes it even better."
• "The representative that greeted me when I brought my Ridgeline to Faulkner were both extremely thorough, friendly and professional."
• "Free bottled water and clean restrooms."

Cons:

• "I went in for a simple oil change and after waiting there for almost 2 hours I finally got my car back."
• "When I received my car back from what I believed to be a simple oil change, my garage is filled with oil."
• "Warning 'Transmission System Problem' … two days after purchase of over 20k."
• "A multipoint inspection should include ensuring there is no oil coming out of the vehicle after an oil change."
• "I love my car and I've got my car from here and I always been here for the oil changes and maintenance and stuff till today, due to heavy rain yesterday my emissions system light came on saying that I needed to see the dealer and when I called nobody mentioned that they were gonna charge me 105$ for diagnosing it, if thats your policy with your loyal customers I will find another place to give my business!"

Financial Services

Pros:

• "The leasing processes was very quick and easy to understand."
• "I also arrived with a letter pre approved by a bank and at some point I was asked if they could check for an even better, lower % rate, and they came back with an even better rate for me!"
• "Financing was smooth, with all of the signing taking about 20 minutes."
• "Kevin, the finance expert, was a beacon of knowledge and efficiency, ensuring that the financial aspect of our purchase was smooth sailing."
• "The Finance Manager, Chris Cole had all the paperwork ready and made that part of the buying process very quick and easy."

Cons:

• "There of course is the upsell on extended warranties, but it was kept at a very reasonable level."