Piazza Honda of Springfield Reviews Summary

Customer Service

Pros:

• "Maya and Jay will take great care of you."
• "I had a good experience with my salesman, Kenny Ma. He was helpful, he was honest."
• "These service guys are great."
• "The staff were supportive, (not pushy), efficient and provided all the facts in words that I understood the price, taxes and the warranties."
• "Justin in parts was incredibly knowledgeable, polite and very professional."
• "The service department was very good. they worked with me to set up my appointment at the time that was best for me."
• "Maria kept me informed with updates while my car was being serviced."

Cons:

• "When I was called to be told my vehicle recall repair was done a few days ago, I was lectured on the state of the vehicle and hung up on before I could ask the service advisor any questions."
• "Booking an appointment often leads to an error which won't allow you to book."
• "Using the chat feature leads nowhere as well."
• "I am disappointed that Ethan thought it was ok to speak to me that way."
• "If I could give 0 stars I would. Talked to Maria on the phone day 1 about my vehicle issue which was the start/stop button was told to keep trying to turn it off over the phone."
• "The body shop is horrible and does not thoroughly inspect vehicles involved in accidents during tear downs."
• "The salesman became dismissive after we didn’t want to purchase the more expensive option."

Sales Experience

Pros:

• "Would highly recommend Piazza Honda of Springfield for all first time buyers!"
• "I had a great experience at Piazza Honda of Springfield."
• "Awesome experience with the entire staff from start to finish!"
• "I would highly recommend Piazza to folks who are looking for a new or used car."
• "Piazza Honda of Springfield made the car buying process easy and enjoyable from start to finish."
• "Great car buying experience. Our salesman Frank S. was the best!!!"
• "Highly recommend this car dealership for your new or used Honda!"

Cons:

• "Never coming back & will never recommend to anyone."
• "Please fire Tony... Unacceptable service, and horrible experience."
• "The buying experience was uncomfortable and made me feel like I made a mistake afterwards."
• "Do not shop here. Take your money and credit to another car dealership."
• "Purchased two brand new vehicles from here. Their workers in the service department cut major corners and they still charge you top dollar."
• "Terrible waste of time."
• "The salesman did not make any effort to work with us to make a sale."

Facility & Amenities

Pros:

• "The waiting area was clean and comfortable."
• "The dealership itself is pristine so waiting as I signed papers and they prepped my car for me was enjoyable."
• "Super clean modern convenient location dealership."
• "The new one is huge and beautiful."
• "Place was awesome and Thomas my salesman and general manager Andy were of great assistance and made my experience one of my best car buying experiences ever!!"
• "I've also gotten cars detailed here and it's amazing."
• "The service at piazza Honda, sure in hell beats any other service I've had going to Sloan Honda for over 20 years."

Cons:

• "I went to the Honda service center and was disappointed to see that there were only 7-8 chairs to sit on."
• "They were unwilling to remove the Teflon coating package and all winter packages."
• "Not at all pleased with the maintenance information that I am receiving from the dealership."
• "The service at the parts counter has always measured below par at the new location in Springfield."
• "Whilst in the midst of leaving with my battery, I also walked around the new car showroom for several minutes and was never greeted."
• "This is the worst place to buy a car."
• "WARNING DO NOT USE THE BODY SHOP HERE!... the repair job was horrible."