LA Fitness Reviews Summary

Staff and Management

Pros:

• "The staff has always been helpful and courteous."
• "Stephanie the GM gets 5 stars. She was very professional, informative and knowledgeable."
• "The staff is great! They are friendly and attentive to your concerns."
• "The staff was super friendly and the energy, from beginning to end, was amazing!"
• "Love the staff, they are so friendly and supportive and helpful and great to be around."
• "The staff there is very nice and professional."
• "The staff is especially pleasant. I have been a member for over 4 years and have never left unhappy."

Cons:

• "In my short experience here, this gym is very dirty, and the staff is always sitting around chatting or on their phones rather than working."
• "First and foremost... FIRE STEPHANIE!!! I have not met a more disrespectful rumor mill churning human being in my life."
• "Management should be embarrassed."
• "However, the management of this location is poor."
• "Management is a joke at this location."
• "Front desk and staff people not very friendly or helpful. They act like you don't exist and are always grouped talking /hanging out amongst themselves."
• "When i call to ask about the issue, keep having rude answers and ignorant attitudes from the manager!"

Cleanliness and Maintenance

Pros:

• "They do a good job at keeping the place clean and are welcoming for the most part."
• "The facilities are clean and spacious."
• "Showers and locker room has seen a huge improvement."
• "The place is very clean and the accommodations are never lacking."
• "The gym itself is always clean, and all the staff are friendly and welcoming."
• "Very clean hard working on keeping the gym sanitized and clean."
• "Since reopening this June, I am very pleased with the level of attention being paid to sanitation."

Cons:

• "Astonishingly, for a health club, there is even less concern for hygiene than there was before: no sprays for wiping the equipment, only some foam."
• "Gym is consistently dirty, paper towel dispensers are always empty and bathroom stalls do not have toilet paper."
• "The place is a dump. From the bathrooms being filthy to complete chaos with weights not being replaced, I’d say the franchise has hit an all time low with this location."
• "Pretty sure I saw someone from the staff sleeping in the corner... Weights are never put back and the paper towel dispensers are always empty."
• "This place is a mess and the sauna is operational about 40% of the time since I joined about a month ago."
• "Bathrooms are never stocked with essentials and always dirty."
• "Paper towels are almost always empty, and trashcans full."

Equipment and Facilities

Pros:

• "They just poured $4,000,000 into this location. Dumbbells are nice and new barbells are nice and thin with not to much knurling."
• "The equipment is nice, labeled with instructions and well maintained."
• "This is probably the best LA Fitness’ I’ve ever been to, not only was the workout stations always in good condition."
• "The cardio machines are not as updated as they could be - but everything is working and each station has a mini TV."
• "It's a newer club. Equipment reasonably maintained but a few cracked pads or belt driven pieces that aren't smooth. Good lay out. Mostly Hammerstrength and Life Fitness."
• "There is a great variety of equipment for all abilities and needs."
• "The equipment here, definitely a good spot to hit leg workouts."

Cons:

• "The basketball court has been closed for about a month because of a broken glass/inside window."
• "I’ve seen machines break and go un repaired for months."
• "Stay away from here. Place is dirty, machines and cables are not serviced."
• "Equipment is showing it’s age and something is always out of service."
• "Outdated equipment, treadmills never work properly."
• "The stairmasters have been broken for MONTHS and don’t seem to be fixed anytime soon."
• "Equipment is very outdated and when something breaks, it stays like that for weeks and even months."

Customer Service and Sales

Pros:

• "I am truly ecstatic about this location the staff is friendly and made me fill very welcomed."
• "I’ve toured many gyms in the area in search for a new home gym. I had one of the best tours and orientations at this LA Fitness location."
• "customer service was amazing, if u want a membership, I suggest you ask for Luis, he’ll be able to help you out with no problem thanks Luis again."
• "Michael from the sales team was very informative and made the sign up process easy and very clearly stated what the memberships were."
• "Jay who is the head of the personal training went out of his way to help me find a new trainer who would work within my fitness goals."
• "The manager Arron is very polite & helpful."
• "Met with the general manager derrick today he was very helpful and the gym was very nice!!"

Cons:

• "I went into the Springfield, PA location today to use a 2 week guest pass... I was then pressured by the sales person once again to consider a membership."
• "Very deceptive place. Originally signed up & told my tier level include 2 guesses when it was not true and had to find out when I brought the guess."
• "Horrible customer service, the place is dirty and they scam and pressure you into getting trainer's and extra fees."
• "When I tried to cancel my membership the staff was very unprofessional and absolutely no help."
• "Now if only they valued their customers' time by announcing surprise closures."
• "This place is a joke. Weights are never put back into the racks. People working out shirtless, playing music on their on speakers, free weight section completely unsupervised, and lack respect for anyone workout around them."
• "Less that enthusiastic staff, very pushy, almost scammer level employees who will lie to get the most money for themselves possible."