Burns Honda Reviews Summary

Category: Honda dealer

Address: 325 NJ-73, Marlton, NJ 08053, USA

Phone: +18569830600

Rating: 4.5
based on 543 reviews.

Customer Service

Pros:

  • "Art and the whole team at Burns Honda were so helpful and supportive throughout the process."
  • "Sales Professional, Kristina, worked with us patiently to help us choose the car that exactly fit our needs."
  • "Brian made the process very easy and stress-free."
  • "Bob Gale, my salesperson, was patient, knowledgeable and helpful."
  • "Our salesperson was informative, listened to what we were looking for, went over all the car details with us in the car, showing us all the features and how to use them."
  • "Craig being so nice and easy to talk to really made her feel comfortable and was very much appreciated!"
  • "These people are very kind and very friendly."

Cons:

  • "Burns Honda tried to trick me multiple times into buying a car at MSRP when they had offered us a discount."
  • "Our initial contact was bad. I left after having words with the salesman about his deceptive practices."
  • "Went in to review some prices of new cars... General manager was very unprofessional... I will not be returning here simply for the fact I cannot support that kind of behavior from someone in his position."
  • "I would never buy another Honda after the experiences I've had with my last car."
  • "I just didn’t appreciate being taken advantage of."
  • "This is the quality work they give you. My skid plate fell off on the highway yesterday."
  • "I had a very bad experience at this dealership. They acted like I was not paying them to fixed my car."

Sales Experience

Pros:

  • "Ed was one of the first car salesman that we’ve met that truly knew about cars."
  • "I had fantastic experience buying my new car at Burns Honda."
  • "Rob Reagan is the best, he is honest and straight forward."
  • "I will definitely be returning to Burns Honda for future vehicles."
  • "I'm very satisfied with my purchase from Burns Honda I got exactly what I was looking for."
  • "Mike Burgos Helped me and my boyfriend get into a car and we chose a 2019 HONDA Civic. We absolutely loved our experience."
  • "I highly recommend burns Honda."

Cons:

  • "I feel really bad... There were two things missing from my car."
  • "Stay away from this ripoff of a place."
  • "Don't believe the positive reviews of this place. These people are actual thieves."
  • "They wasted our time trying to bait and switch and we're still not sure if they stole from us because they won't give you a copy of the contract with numbers and financing rates."
  • "It has been 7 months and I’ve been consistently reaching out to the salesman and he has not been answering my calls or returning my voice mails."
  • "The salesman was rude, would not explain anything and was kind of deceptive."
  • "After signing all the docs at the agreed upon price, they called me back the next day and told me they accidentally sold me the car for too cheap and I needed to come back and sign new docs for $800 more."

Service Department

Pros:

  • "The service department always takes good care of you and your vehicle."
  • "I am glad that I have all service done by Burns Honda."
  • "They're also extremely fast in their repairs."
  • "Service staff are very helpful and went above and beyond."
  • "Excellent thoughtful service and a great deal are what we received even before the moment we stepped into the dealership."
  • "Contacted Burns due to electronic issues. Problem was recall issue. Got an appointment 2 days later."
  • "Thank you for great and reliable service."

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