Address: 650 Montauk Hwy, West Babylon, NY 11704, USA
Phone: +16316698800
Rating: 4.0
based on 321 reviews.
Customer Service
Pros:
"Phil Harvey, made the process very stress free."
"I was then directed to the waiting room which was clean and relaxing, I didn’t even miss my car."
"Everyone was extremely nice and cooperative."
"The staff here truly cares about the customer."
"All of the staff at New Babylon Honda were efficient, knowledgeable, and professional."
"Everyone is very friendly and helpful."
"The staff and crew at Babylon Honda was wonderful. They were friendly and genuine."
Cons:
"Very disappointed with the service provided to me... Ethically this dealership does just enough to sell a car to a customer to make money but is not really interested in what happens after they make the sale."
"I received terrible service."
"I show up to the dealership to be greeted by a very unfriendly staff."
"Absolutely awful will not return by any means and I strongly suggest checking around before buying from Babylon Honda because your experience moving forward will be nothing but stressful and cost you both unnecessary time/money."
"This dealership has horrible customer service."
"They are very unprofessional and rude to customers."
"The overall service and attitude was not great, had to call 3 times to get someone on the phone."
Sales Experience
Pros:
"I’m happy with my new vehicle, thanks again everyone at Babylon Honda for making the new car experience go smoothly and quick."
"Kelvin was super patient, informative, and an overall pressure to car shop with!"
"Niel Williams was a great salesperson who uses a non pressure approach."
"Charlie was amazing! I just leased a Honda Civic and he did everything he could to work with me and my budget."
"Tim Francis was excellent. He greeted my father and I right away."
"Jesus was able to find us an amazing car at a great price and we were so impressed with the level of customer service."
"We had a very good experience from the first initial contact with our sales person Sarah Paul."
Cons:
"They ripped me off!! I went for an oil change and was charged $750 for some 'break fluid flush and tire rotation'."
"There are many things I wasn’t happy with thought out my experience, I had been interested in a car and the price online was not reflected in what they offered financing and was over $6,000 higher than advertised."
"Steer clear of this dealership."
"I was told to come in to see a vehicle that no one told me had damages."
"Just writing this review to inform any customers to be mindful of choosing this dealer ship I called ahead with my family to make sure the car that I was looking for was that set price 22,485 listed online I soon found out it’s a lie it was just selling bait."
"The car was listed with damage to the passenger side when I looked at the car of course it was all shiny and clean and covered up."
"I drove 4 hours out of my way to see a car, test drove and spent 3 hours at the dealership before finding out the price advertised online did not account for a $3,000 additional down payment, plus another $2,000 in fees, making the car $5,000 more than advertised."
Price Transparency
Pros:
"Great fair pricing, and had no issues from signing paperwork thru taking delivery."
"They will beat any other competitors as far as pricing and customer service."
"Transaction was straight forward and accommodating."
"Everyone was really easy to talk to, everything I was told was the same as I saw online, and they answered all of my questions."
"The purchase, delivery and service were flawless as usual."
"Highly recommend working with Phillip Harvey."
"Jesus Ramirez was beyond helpful and went out of his way to find me the Honda Accord I wanted."
Cons:
"Don't believe the price on the internet and go!! These are scammers."
"They are liars, and con artists."
"Beware of their financing scam!"
"This is extremely concerning behavior from someone selling cars and I warn other to steer clear of this dealership because of his dishonesty."
"Avoid this dealership. Their online prices are misleading so make sure to read the fine print."
"Their pricing is only if you finance at a crazy rate and only after $4000 down."
"Dishonest marketing! Vehicles are all 2000 dollars more expensive than advertised."