The New Babylon Honda Reviews Summary

Category: Honda dealer

Address: 650 Montauk Hwy, West Babylon, NY 11704, USA

Phone: +16316698800

Rating: 4.0
based on 321 reviews.

Customer Service

Pros:

  • "Phil Harvey, made the process very stress free."
  • "I was then directed to the waiting room which was clean and relaxing, I didn’t even miss my car."
  • "Everyone was extremely nice and cooperative."
  • "The staff here truly cares about the customer."
  • "All of the staff at New Babylon Honda were efficient, knowledgeable, and professional."
  • "Everyone is very friendly and helpful."
  • "The staff and crew at Babylon Honda was wonderful. They were friendly and genuine."

Cons:

  • "Very disappointed with the service provided to me... Ethically this dealership does just enough to sell a car to a customer to make money but is not really interested in what happens after they make the sale."
  • "I received terrible service."
  • "I show up to the dealership to be greeted by a very unfriendly staff."
  • "Absolutely awful will not return by any means and I strongly suggest checking around before buying from Babylon Honda because your experience moving forward will be nothing but stressful and cost you both unnecessary time/money."
  • "This dealership has horrible customer service."
  • "They are very unprofessional and rude to customers."
  • "The overall service and attitude was not great, had to call 3 times to get someone on the phone."

Sales Experience

Pros:

  • "I’m happy with my new vehicle, thanks again everyone at Babylon Honda for making the new car experience go smoothly and quick."
  • "Kelvin was super patient, informative, and an overall pressure to car shop with!"
  • "Niel Williams was a great salesperson who uses a non pressure approach."
  • "Charlie was amazing! I just leased a Honda Civic and he did everything he could to work with me and my budget."
  • "Tim Francis was excellent. He greeted my father and I right away."
  • "Jesus was able to find us an amazing car at a great price and we were so impressed with the level of customer service."
  • "We had a very good experience from the first initial contact with our sales person Sarah Paul."

Cons:

  • "They ripped me off!! I went for an oil change and was charged $750 for some 'break fluid flush and tire rotation'."
  • "There are many things I wasn’t happy with thought out my experience, I had been interested in a car and the price online was not reflected in what they offered financing and was over $6,000 higher than advertised."
  • "Steer clear of this dealership."
  • "I was told to come in to see a vehicle that no one told me had damages."
  • "Just writing this review to inform any customers to be mindful of choosing this dealer ship I called ahead with my family to make sure the car that I was looking for was that set price 22,485 listed online I soon found out it’s a lie it was just selling bait."
  • "The car was listed with damage to the passenger side when I looked at the car of course it was all shiny and clean and covered up."
  • "I drove 4 hours out of my way to see a car, test drove and spent 3 hours at the dealership before finding out the price advertised online did not account for a $3,000 additional down payment, plus another $2,000 in fees, making the car $5,000 more than advertised."

Price Transparency

Pros:

  • "Great fair pricing, and had no issues from signing paperwork thru taking delivery."
  • "They will beat any other competitors as far as pricing and customer service."
  • "Transaction was straight forward and accommodating."
  • "Everyone was really easy to talk to, everything I was told was the same as I saw online, and they answered all of my questions."
  • "The purchase, delivery and service were flawless as usual."
  • "Highly recommend working with Phillip Harvey."
  • "Jesus Ramirez was beyond helpful and went out of his way to find me the Honda Accord I wanted."

Cons:

  • "Don't believe the price on the internet and go!! These are scammers."
  • "They are liars, and con artists."
  • "Beware of their financing scam!"
  • "This is extremely concerning behavior from someone selling cars and I warn other to steer clear of this dealership because of his dishonesty."
  • "Avoid this dealership. Their online prices are misleading so make sure to read the fine print."
  • "Their pricing is only if you finance at a crazy rate and only after $4000 down."
  • "Dishonest marketing! Vehicles are all 2000 dollars more expensive than advertised."

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