Address: 1260 Northern Blvd, Manhasset, NY 11030, USA
Phone: +15163315531
Rating: 4.2
based on 365 reviews.
Customer Service
Pros:
"Josh the salesman was amazingly helpful and knowledgeable about the vehicle I wanted to purchase!"
"Danny So was very responsive and down to Earth throughout the entire process."
"Sully helped me so much with prices that were just and clear."
"George Dimopoulos at Empire Honda was very helpful, patient and professional."
"Eric was incredibly attentive, knowledgeable, and never once applied any pressure."
"William Mecca, the financial manager, was beyond amazing!"
"Shantall Zapata went above and beyond for my family and I."
Cons:
"Both car buying experiences were very bad and I will never come back again."
"Scam scam scam... $1400.00 more on contract than the purchase agreement."
"Horrible place to buy a car. They offered to sell a new car at $2500 above msrp which wasn't a reasonable offer in December!"
"The dealer that I originally took the car to gave me the round around and was not helpful at all."
"Do not come to get your car service here."
"Real bad service at the parts desk, I was only customer."
"Their service was very slow and disorganized."
Sales Experience
Pros:
"Recently purchased a Pilot Elite and our salesperson Karen Alvarez was terrific."
"Melany Nieves helped us find the vehicle and deal that worked best for us and was very accommodating with my family."
"I am absolutely buying my Next Honda from a him at Empire."
"The team at Manhasset Honda was great! They really worked with me through my first lease."
"I have HATED car shopping in the past but he truly made it an honest and easy experience."
"We’re so glad to have Caress (Hope I spelled right). She understood the assignment like our situation, budget, personal preference, etc."
"I can’t wait to drive my new car. Happy Holidays."
Cons:
"Then the rep was lying that he tried to contact us to collect the plates(no call or msg ever received)."
"They are the worst dealership. Trust me and stay away from them. They’re unscrupulous liars."
"I at first thought this dealership was amazing and that the people were so friendly and genuine however it was to my surprise that they completely took advantage of my friend and I."
"I bought a used car here last week, with no haggling and good credit, after 4 hours of loan review, I was finally given an interest rate of 9.59 and a loan fee of $978."
"The finance department overcharged me on my auto loan."
"I had a horrible experience at this dealership specifically with Adolfo. He is extremely unprofessional, rude and arrogant."
"Also, they undercut the value of my trade-in by $2000 off the fair price by KBB."
Finance and Administration
Pros:
"Michael Finance manager was very efficient and help me to get the payment I needed to complete the deal."
"Ali the Financial manager that was able to help me get into this new car."
"Danny So is the best sales consultant I've dealt with within the 6 months period."
"Customer interaction is fantastic."
"He goes above and beyond to help with all my queries and concerns."
"Mike Martindale in finance for officially putting us in our first car."
"Sully (finance manager) and Prince (sales consultant) were cordial, accommodating, no pressure, and very professional in handling my car needs."
Cons:
"Then for the autocare (car wash free for 6 months or so they say), the dealership never sent the info over autocare."
"They never did my inspection and now I have to pay my ticket because they don’t know how to do the one job they have to do every day."
"Then the rep was lying that he tried to contact us to collect the plates(no call or msg ever received)."
"The manager John Lane was very welcoming, and Mike Martindale in finance was very professional and helpful."
"However, there is an apparent lack of communication between the service advisors and the mechanic."
"Please be aware that they charge an additional 3% for using a credit card for service or parts."
"They never changed my inspection sticker and I ended up getting a ticket."
Dealership Facilities
Pros:
"Best Honda dealership on LI. I needed an oil change and Empire Honda fit me in same day on a Saturday."
"By far the best Honda dealership in the NY metro area."
"The best place to take your Honda for servicing is the Manhasset location and look for Manny Herrera."
"This Dealership was amazing and the best experience I’ve ever had."
"My experience at empire Honda dealership was amazing."
"The great customer service I was provided by the service department was immaculate."
"Had an amazing time here! We got a great civic with the help of Melany."