Honda City Long Island Reviews Summary

Customer Service

Pros:

• "I had the pleasure of working with Dean. He delivered incredible service and gave a very pleasant experience."
• "Had a truly pleasant visit in large part to Nick Vines and Wayne Wellington, who found me my dream car and got it to my block in less than 48 hours."
• "The entire staff is especially attentive but I highly recommend my salesman, Joe."
• "Absolutely wonderful experience from Joe Aveni and the team at Honda City!"
• "Everyone up to the ownership was very friendly and courteous. Their certified pre owned cars are top notch."
• "I had the most wonderful experience purchasing my vehicle here with the expertise of David Marte."
• "The young salesman Ron was wonderful. He was very kind, patient, professional & knowledgeable."

Cons:

• "Managers wouldn't give any compensation after waiting almost 3 weeks for a used car that we purchased (cash) that was on their lot."
• "It's unfortunate that I need to go through a negative support and service experience from my local Honda."
• "The place is ran by children."
• "Horrible service!!!! I would never buy another car from this dealership."
• "They have been dismissive and don't get back in a timely manner."
• "Straight up liars! Went for a test drive and was totally put off by the salesman due to his lack of knowledge and willingness to engage with me on a vehicle I was really interested in."
• "The sales person was nice but the manager was very mean and unprofessional and yelled at us for “wasting his time” when in fact they wasted ours."

Sales Experience

Pros:

• "I will definitely be buying my cars here from now on."
• "This was my 4th Honda purchase in 31 years and by far my best experience! Armani my sales associate was knowledgeable, accurate on everything, polite and so easy to work with."
• "I feel confident that not only did John get me into an incredible car (2023 Honda Accord) he also worked tirelessly to get me the best and most fair deal I could have gotten anywhere."
• "I have been driving a Honda since 2008 and always loved my Honda. However, coming to Honda City has been the best experience for me."
• "Great buying experience with Nicole and Chris."
• "Great car buying experience! Ilham was a pleasure to deal with, he goes the extra mile to help you and sees that everything goes smoothly!!"
• "I had such a great experience at this location when I bought my car with Samantha."

Cons:

• "I will never purchase another car from you people nor will I ever send anyone I know to you."
• "I was able to lock in a great price at a different Honda dealership that was considered impossible by the representatives at this Dealership. My review still stands.. there are way better dealerships out there. Very disappointed."
• "The salesman made promises he couldn't fulfill."
• "0/5. Worst place ever. I highly don’t recommend going here."
• "Do not recommend. They don’t care about their customers even though we’ve been with them for years!"
• "I had two issues with my used car buying experience... Dealer did not resolve issue and did very little to help me resolve. I absolutely would not work with them again."
• "After my purchase I’ve tried countless time to have a few questions answered and undoubtedly always get neglected."

Facility

Pros:

• "In addition, the facility is gorgeous and very clean (way more professional than the old location)."
• "The dealership is beautiful, beautiful layout, well lit and staff really friendly."
• "The dealership recently moved to this location and everything is bright and clean and spacious."
• "Overall, the dealership is a very nice and clean place. Everyone is so friendly and always lending a helping hand."

Cons:

• "No snacks, empty vending machine..NO complimentary ANYTHING. No coffee no snacks no AC.. This is unbelievable, this is one of the worst service centers I have ever been to."
• "Today 8-10-23, 200pm...I have and oil change and some recalls on my Honda Odyssey....I am very disappointed on the facility itself.. NO AC....they have about 4 fans trying to keep this place cool."