Walmart Reviews Summary

Customer Service

Pros:

• "The staff that helped us were helpful and friendly."
• "I am extremely grateful for her kindness."
• "The staff I interacted with were kind, helpful and polite."
• "Every Walmart employee I asked for help directed me to the aisle by #, which side right or left & how far up the aisle to go! Very pleased with customer service!"
• "Had a very smooth experience at the store today. All thanks to the customer service rep Jack !! He helped us so much with our returns and purchase process.. truly commendable!! Thank You Jack!! You are AWESOME!!"
• "The young lady working customer service was so sweet... She did my return in under 2 minutes!"
• "Your cashier was Awesome and so friendly. She made the time to engage in a chat as she was checking me out."

Cons:

• "Her treatment towards me was very unacceptable and unprofessional."
• "She is very unprofessional and was making me out to be a thief."
• "The rudest employee by far!"
• "She was threatened, and when she sought assistance, she was met with dismissal, being told it was a PR problem."
• "The customer service I had was horrible. The woman acted like she didn’t want to be bothered."
• "The staff isn't very friendly or helpful at all."
• "Possibly one of the worst Walmart locations I've ever visited. 80% of the time, customer service is not staffed."

Store Experience

Pros:

• "I often use the convenient pickup service at Walmart, and I must say that I am consistently impressed by the level of service."
• "We did a pick up order and was delighted to see that it was a smooth process."
• "their self-checkout machines even worked well."
• "Walmart has everything, as everyone should know! One stop shopping in my book."
• "If you like to save money, you'll get good stuff here."
• "The store is well stocked, has lots of employees restocking shelves and it is relatively clean and the isles are not blocked."
• "Always stocked, clean store, store associates are friendly and helpful."

Cons:

• "Lines were long and I just wanted to get home."
• "This place needs to be shut down all these workers are incompetent and there are other Walmarts that have way better services."
• "First they eliminate all but one manned check out counter, so they force you to go through the self serve lanes."
• "Place is a mess, always."
• "At times it is totally empty of certain items."
• "Badly stocked, especially grocery area, many items wrongly stocked, prices missing."
• "Terrible store. Staff not very helpful. Prices are wrongly labeled on shelves."

Online and Pickup Services

Pros:

• "curbside pickup worker EXCELLENT, but curbside pickup signage poorly marked from entrance driveways and phone number for curbside pickup did not answer."
• "Walmart in Wilmington Delaware was the best Walmart I've ever been to. I love the way I was greeted doing a curbside pickup."
• "Got everything I needed, quickly and in one place."
• "This Walmart was well organized, which was an unusual, but welcome sight."
• "They finally got the in-store pick up to work right."
• "I placed an order for pick up and picked it up at 3pm on 11/16 and the employee who brought out my order was so nice!"
• "A super center with well stocked."

Cons:

• "Online grocery delivery is Terrible. Ordered here for delivery scheduled from 3-4 pm it was delayed and never showed up."
• "Inventory on the Walmart app is inaccurate. App said an item was in stock but shelf was empty."
• "I came here for a badminton set. Online said it was in stock and it was not."
• "The people working the pick up need to be fired. I’ve called in 2 times for an online pick up order and each time the girl said 'it’ll be out in a few minutes'."
• "Went in person and checked out through the self checkout. Found everything in stock that the computer said I should aside from one item that may have been sold to someone recently for pickup or delivery."
• "Will never order another item from Walmart again. I was sent 2 wrong items, the wrong color and the wrong size."
• "This Walmart needs to be shut down. Period!"