La-Z-Boy Home Furnishings & Décor Reviews Summary

Product Quality

Pros:

• "You might pay a little bit more than a discount furniture store, but this stuff is high quality, and handmade in the USA to last!"
• "Love the chair great quality very happy with the experience I had at this lazy boy store."
• "The safety features and two-button control make this an ideal recline for older people."
• "I was thrilled that the recliner and apartment sized sofa are American made!"
• "We love the quality and choices."
• "Really love my Pinnacle recliner with Lumbar Support!"
• "Love, love my new recliner couch with upgraded cushions and pet proof material."

Cons:

• "Delivery was a diabolical. They didn’t need bring a power pack, the store had a poorer pack delivery."
• "Instead of the seat cushion having the fabric I had picked out covering it top and bottom, a solid brown fabric covered 2/3 of the bottom."
• "The chair was expensive. I regret buying it."
• "I bought a remote recliner with massage, heat, and reclining for $1800; it broke within ten days."
• "Garbage company. I bought a defective recliner."
• "I sat on the chair and it was hard as a rock."
• "Very disappointed I purchased a living room set that came with a coffee table and end tables I purchased the whole set and when delivered I only received one end table. They refuse to give me the other end table that came with the set."

Customer Service

Pros:

• "Ronald was very helpful but also gave us space to think things through."
• "He truly went out if his way to help us make a final selection."
• "Ray who was extremely helpful and knowledgeable without being pushy!"
• "Angelo knew exactly what we were looking for."
• "Bianca and Sharina did an amazing job designing our room."
• "The entire staff was helpful and courteous."
• "The manager was very friendly, knowledgeable and patient."

Cons:

• "It was very busy in the store that day, so finding a sales associate took a few minutes."
• "I have never been on hold for 1 hour just to speak to someone about something I bought and paid for."
• "No one called us to inform us our sofa was ready and to schedule a delivery."
• "Great initial customer service however horrible once you get it."
• "On the morning of the delivery they called to say the chair didn't pass quality control."
• "Ordered in September, was told it would take “3-4” months... Called the store in January only to find they increased the estimate to 6 months, but NEVER TOLD US."
• "At this very moment I am on hold trying to get customer service on the phone it's been exactly 1 hour."

Pricing and Value

Pros:

• "Well when I first walked in the store I have to admit I thought everything was really pricey but almost immediately an associate came to show me around and help me find something within my budget."
• "Angelo... honored the even lower internet price."
• "I feel like I got a rather good deal just an all-around good experience."
• "Wasn't cheap, but was worth the price."
• "We found a very good deal at Lazy Boy, and enjoyed the very positive assistance of a young lady salesperson."

Cons:

• "I thought it was 37% off for 37 hours - obviously misleading because that didn’t include recliners (small print said 'up to 37%')."
• "Ridiculously charged $40 for me to pick up chair arms & head covers!!!"
• "They offered to get us something similar sooner, but only if I paid another $300."
• "We ordered a Kennedy full sleeper sofa and an apartment-sized Bexley sofa this week at La-Z-Boy... and found that the salesperson had overcharged us on both pieces."