Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary

Customer Service

Pros:

• "We shop here often and have always been pleased with the service."
• "Great customer service all around!!"
• "Highly recommend for the best customer service we’ve experienced in a furniture store."
• "Una was beyond fantastic! She knew the inventory well and her customer service was impeccable!"
• "Our customer service associate, Sylvia, was extremely helpful and polite."
• "Everyone in the store was nice and helpful and I have already referred 2 friends to this location: excellent customer service, prices, selection, and overall shopping experience."
• "Worked with Nina! Excellent customer service! Went above and beyond and confirmed order details even when she was not on the clock."

Cons:

• "A man named David got on the phone. He was totally useless."
• "Manager was no help. Horrible customer service."
• "TERRIBLE customer service. We bought a sectional about a year and a half ago and a piece of it had broke."
• "The sales man aren't full taught about each piece enough to give false information."
• "The up-selling technique of the sales person was deplorable."
• "Lousy customer service."
• "Poor customer service!!!"

Delivery Service

Pros:

• "The delivery men that were here both times were the only positive thing of this purchase."
• "Delivery was amazing! Three delivery men, full of smiles, gentle with the furniture, professional and a great team working together!"
• "Furniture arrived the time promised, the delivery people were great-- bringing the furniture inside and setting it up within 10-15 minutes."
• "The gentlemen that delivered the furniture were professional and efficient."
• "Delivery also went great. Very nice and professional. Quick and clean."
• "Delivery was fast and the delivery team was friendly and efficient."
• "The delivery guys were amazing! They made the process worth it."

Cons:

• "The new mattress was delivered and laid on the box spring and the delivery men stated they couldn’t remove my old mattress because it was stained."
• "The delivery men took one look and the entrance of the garage door and said it was 'undelieverable'."
• "The store should of informed me of this delay so I wouldn't sit around for 7 hours waiting for my delivery."
• "The delivery was a absolute disaster. The driver took out cable lines running to my home then proceeds to tell us we should have hung them higher."
• "I got an email for my furniture to get delivered from 8am-10am.....was took a few hours from work waiting for my furniture to be arrived..10:30 am no furniture no txt or email confirmation from the store."
• "They did not let me know when the delivery was scheduled until 25 minutes before on the set day."
• "The delivery employees were caught on my surveillance camera arguing with their boss."

Sales Experience

Pros:

• "My salesman, Kyle, was friendly and efficient without being pushy."
• "Taylor made my shopping experience a breeze."
• "A great shopping experience."
• "Had a great experience! Kyle (tall, red-headed salesperson) was excellent!"
• "Taylor helped us today and it was a wonderful experience!"
• "Our sales person Zachary was a rockstar."
• "The service we received from our sales consultant Zairee was the best furniture buying experience we have ever had."