Urban Air Trampoline and Adventure Park Reviews Summary

Staff and Service

Pros:

• "The personal is very tentative to any request and with great safety measures and awesome attitude 👏"
• "The staff was super nice, friendly and most importantly very safety orientated."
• "The park was so clean and the staff was outstanding and extremely helpful."
• "Had an amazing time with the team building activity, Jack was such a good help/mentor. Very nice guy to talk to!"
• "Staff was AWESOME! Had an impromptu birthday for a recently departed dear friend's daughter, when I called to ask if I could bring in cupcakes, the manager said 'of course' and also said that she would give us a couple of pizzas on top!"
• "Each and every time the staff is extremely helpful and nice."
• "The employees are helpful and kind."

Cons:

• "Incredibly not happy about being rushed through our already short party."
• "The staff is absolutely awful, untrained, and will either 1) pretend not to see you, 2) quickly duck into the office, 3) say they can’t help, or 4) stare blankly at you and watch you wait for help, until someone who isn’t them helps you."
• "The Royersford location is run by children who are unprofessional, rude and a racist manager."
• "The place is run by a bunch of teens that are poorly trained."
• "Childish behavior from the employees or no service period."
• "The staff are just teenagers and I don’t think they are trained on how to deal with certain situations."
• "The employees at the Royersford facility are extremely unqualified to work with children."

Cleanliness and Maintenance

Pros:

• "Clean, well maintained, clean restrooms, spacious."
• "The park was so clean and the staff was outstanding and extremely helpful."
• "Seen them on many occasions wiping down equipment, rides etc. everyone wearing mask. Very clean, very happy with experience here."
• "Place large and clean."
• "Wonderful friendly staff ... Clean environment."
• "Could not believe how clean the park is!"
• "Urban Air is doing a great job of being extra clean during the pandemic."

Cons:

• "The place was absolutely FILTHY."
• "Great place for kids to play but absolutely filthy!"
• "This place was disgusting! Trash on the floor, spilled liquids all over the floor and overflowing trash cans."
• "This place is so dirty! I took my child up the tunnel where there are slides and it was filled with trash and wrappers everywhere they do not clean the equipment!"
• "The net walls on the spinning pad obstacle were covered in dust."
• "It’s fairly dirty. I was there on a Friday night and came back Saturday mid day for a party and it was very evident the mats weren’t cleaned."
• "The jungle gym area is always so gross with trash, food, and fluids."

Facilities and Attractions

Pros:

• "The place has several rock climbing walls, 2 huge trampoline pads, a dodgeball trampoline area, an awesome ball pit/obstacle course, a foam pit, a Zipline course, a giant foam jungle gym with slides, and an arcade area."
• "Also, you can reserve events here such as birthday parties, graduation party things like that."
• "Perfect place for the little ones to get their wiggles out."
• "Perfect place for a party…worth the money!"
• "Kids will definitely enjoy this location."
• "So many cool activities to do… Giant pit of balls that are like quicksand… Trampolines that were great fun… The zip line was breathtaking."
• "This place had a lot more than an average trampoline park including a sky swing track, rock walls, and a ropes course."

Cons:

• "Older children were out of control because there were little kids and they were pushing little kids and I saw a toddler got hurt over it I don't recommend little children there because bigger kids don't respect them the food suck."
• "Seems a little crazy to charge a kids pass fee for a 2 year old though, and there's no smaller kids area."
• "The paint on the bars on the obstacle course were worn off down to the metal."
• "The lemonade machine was out of order."
• "A lot of equipment is closed or damaged."
• "Other areas have been closed for months (splash zone, big air)."
• "Many of the attractions are still broken and more have broken."

Food and Beverages

Pros:

• "The prices during the week for ages 5 and under are reasonable."
• "The kids seem to love the pizza so I guess that's good but it's nothing special."
• "The food here is top tier stuff. i've spent at least 800 dollars on food here and i cant stop eating it."
• "Food was fantastic, zip line and rock wall were a hit."
• "Had an excellent time watching them enjoy the great trampolines and amazing wings at the snack bar."
• "The price to use the attractions are reasonable."
• "Love this place!! My 10yo can't get enough either. If you're close enough to go often it's totally worth buying into the membership."

Cons:

• "Ordered pretzel bites and at least 15 minutes later I was informed there was none."
• "It was just 'ok' I guess, first time there food is really expensive for sure."
• "The stations for the kids to play at are great but the kitchen set up leaves a lot to be desired. Long lines and slow service for overpriced food."
• "However the food is not good takes forever to get and they charge way way way too much for it."
• "To the owner of urbain air royersford! What a joke.. 40 people in the building with no mask."
• "Food is really expensive for sure. Portion sizes are small and our pizza was over done to say the least."
• "They are way too understaffed for a Saturday, the food took so long!"