Urban Air Trampoline and Adventure Park Reviews Summary

Staff and Service

Pros:

• "Sophia took care of our party and went above and beyond to take care of us."
• "Sofia was the sweetest and super caring!! Thank you so very much for helping out with Jeriko's party!"
• "Daunte, Katie, Sarah, Luca, and Trav were so helpful at concession stand. They were so polite and it was so fun talking to them."
• "Sarah the manager and Demetrius were so kind!!!! Great conversation and great CS."
• "The customer service is amazing, especially the manager."
• "Staff Kristina D., she is amazing, lovely and caring."
• "Our party host Steven was excellent!"

Cons:

• "Throughout the check out process he was rude and disrespectful."
• "We had a situation where the person in charge to book my son's birthday party didnt do so."
• "One of the employees from the rock climbing was ride to my kid."
• "The staff that is supposed to be supervising the area and ensuring your child's safety either aren't paying attention or acting like they don't care!!"
• "From the beginning, the greeters at the front door was a bit confused and not really ready for incoming party guest."
• "Horrible. Park was dirty. Staff not doing their job."
• "The staff are basically children/young adults themselves."

Safety and Cleanliness

Pros:

• "We felt extremely safe!"
• "Everything is very nice, clean and safe for kids."
• "It was extremely clean and we felt very safe!"
• "Extremely clean and not crowded at all."
• "The place was clean and well-maintained."
• "Place was super clean and not very busy- so I felt safe and secure considering we’re in a pandemic."
• "They were cleaning regularly and everyone was wearing a mask."

Cons:

• "It was too crowded to the point that I would question the fire safety."
• "There is no organization or enforcement for children to play safely."
• "This place has no security at all besides be extremely dirty."
• "Took my toddler there and this place was DISGUSTING."
• "Don’t go here, seemingly chronically understaffed, always dirty, and in disrepair."
• "The maintenance and clean is clearly lacking, the grime on the equipment is clearly visible."
• "The place was extremely dirty, food and icy cups everywhere."

Value and Pricing

Pros:

• "For 13.00 a month it's so worth it even with the 40 min drive for us."
• "I have the ultimate membership, It helped me keep my kids active through the winter, and prices are good for everything you get."
• "This was a day's experience for a very low price, including a small delicious lunch, for an equally low price."
• "There's an excellent discount for children 5 and under."
• "We were able to play for almost 2 hours for 12.99 because our kid was under five years old."
• "Passes were good for 2 hours and it was more than enough time, we all were exhausted and sweaty by the end."
• "Good for birthday parties. I think 400$ for a company of ten is not too expensive."