"The staff is incredibly helpful, friendly, and knowledgeable about the products."
"Great staff and great selection."
"Staff is properly dress and are very professional and respectful."
"The staff is very courteous, attentive, and always goes the extra mile."
"Everytime i come to food cellar the cashier Saray always makes my day the absolute best customer service with a smile!"
Cons:
"So idk what the flip happened with the staff here."
"The cashier wearing red border glasses, with black curly hair, she stared at me with a disdainful look, TWICE!"
"Just don't, don't even try to be nice with the guys there... all of them are having a BAD day ALL THE TIME!"
"Except for the stale 'fresh product', all cashiers' attitude were so so so bad!!!!"
"The staff seems lost everytime you ask a question they dont know."
"Woman at checkout counter had the worst resting btch face and didn't offer to help bag my groceries."
"Some of their staff are unbelievably rude."
Price and Value
Pros:
"They have a loyalty program, but you'd never know it if you didn't see the brief promotion of it on the cash register screen."
"The after 8pm discount is the reason I am going."
"I think the sale items are very reasonable and has a wide variety as well which is also very nice."
Cons:
"Paid 5.99 for a bottle of organic olive oil, which the cashier never put in my bag."
"More expensive than whole foods (no joke), but is really the only choice in the area."
"Pricing is too high."
"Although it is overpriced, they have fresh produce and bread."
"Great staff and great selection, but the prices are too high."
"EXTREMELY over-priced."
"Too expensive. Except fresh produce, everything is priced at least 1.5x (in some cases 2x) than buying from other grocery stores."
Product Quality
Pros:
"Nice looking grocery store with a large selection of things."
"Love the chicken bacon ranch pizza."
"Whole Foods like with a great selection of fresh or prepared foods."
"Great store, we bought both the necessaries while staying in the nearby hotel (Hyatt Place) and ordered some of the prepared food as well, very tasteful and great selection of fresh food."
"The produce quality is very good."
"Super clean, great choice."
"The produce is super high quality."
Cons:
"I recently purchased this from food cellar market in LIC, NY. I saw weird webs inside the bag but thought it was plastic. Then I saw worms moving inside the bag."
"We’re tried multiple brands with no luck- this store carries rotten chicken."
"Keeps selling rotten and spoiled food."
"The food sometimes sits there all day. They don’t have much variety and disregard LatinX cuisine."
"The meat sold there is not fresh at all and sometimes rotten."
"Poor selection, expired products on the shelves."
"The worst is the lack of hygiene that happens by the ladies at the fresh baked stand."
Convenience and Accessibility
Pros:
"They are open on any federal holiday, so it’s still convenient for me."
"This grocery store is right next to my apartment, so the location is very convenient for me."
"This place is a tremendous convenience and a lifeline in a neighborhood with few small food retailers and no greenmarket."
"It's the go to place here in LIC for all types of yummy lunches...won't be disappointed."
"Very well stocked supermarket, not cheap, beer over priced, but the salad bar is great."
"Convenient, close by and has what you need."
"Convenient location in LIC, has almost everything that you'd need."
Cons:
"I wish there were more affordable supermarkets in the area."
"Could improve pricing to stay competitive and offer a better loyalty program."
"It's crazy this place still closes at 9pm given the vast increase in local residents compared to when it first opened."
"The guy that works at the Pizza portion of Foodcellar was very rude to me a week ago."
"Brought the tonkotsu ramen home and the noodles absorbed all the liquid leaving it a very thick pasty mess. Would not recommend."
"Pricey. If you are buying lunch be prepared to spend $10 and up."
"The only downside is the pricing here is a bit on the pricer side."